The Housekeeping Manager is responsible for ensuring efficient operations of the Housekeeping Department in accordance with Aimbridge Hospitality standards, as well as supervising the entire Housekeeping Department including rooms, front/back of house, public areas, and laundry. Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities; for OEM associates, overtime does apply and is calculated accordingly. QUALIFICATIONS: - At least 5 years of progressive experience in a hotel or a related field; or a 2-year college degree and 3 or more years of related experience; or a 4-year college degree and at least 1 year of related experience. - Supervisory experience required. - Must be proficient in Windows operating systems, Company approved spreadsheets and word processing - Must have a valid driver's license for the applicable state. - Must be able to convey information and ideas clearly. - Must be able to evaluate and select among alternative courses of action quickly and accurately. - Must work well in stressful, high pressure situations. - Must maintain composure and objectivity under pressure. - Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary. - Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the particular need. - Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by coworkers and guests. - Must be able to work with and understand financial information and data, and basic arithmetic functions.   RESPONSIBILITIES: - Approach all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner. - Maintain regular attendance in compliance with Aimbridge Hospitality standards, as required by scheduling which will vary according to the needs of the hotel. - Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards) - Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations. - Comply with certification requirements as applicable for position to include: Food Handlers, Alcohol Awareness, CPR and First Aid - Establish and maintain a key control system for the department. - Operate radios efficiently and professionally in communicating with hotel staff. - Ensure the proper use of radio etiquette within the housekeeping department. - Monitor and direct all Housekeeping and Laundry personnel. - Inspect rooms daily and do not schedule an additional Supervisor or Assistant unless occupancy is over 90 rooms or with General Manager's approval (property specific). - Ensure compliance to company and brand training using the steps to effective training according to Aimbridge Hospitality standards. - Conduct all 90 day and annual employee performance appraisals according to Aimbridge Hospitality S.O.P's. - Review Housekeeping staff's worked hours for payroll compilation and submit to accounting on a timely basis. - Be responsible for developing a manager as assigned by the Corporate Office, including sign-off on all competencies and assist in his/her placement. - Conduct monthly department meetings with housekeeping staff according to Aimbridge Hospitality standards. - Prepare employee Schedule according to the business forecast, payroll budget guidelines and productivity requirements. Submit the Schedule and Wage Progress Report to the General Manager weekly. - Handle overall supervision of daily inspection for arriving V.I.P.'s. - Ensure lobbies, guest hallways, guest rooms and the back of the house areas are cleaned to Aimbridge Hospitality standards. - Maintain standards regarding Purchase Orders, vouchering of invoices and checkbook accounting according to Aimbridge Hospitality S.O.P.'s. - Maintain required pars of all Housekeeping and Laundry supplies by ordering all needed supplies and amenities on a monthly/quarterly basis. - Conduct monthly and quarterly Housekeeping inventories on a timely basis. - Ensure guest privacy and security by correctly following Aimbridge Hospitality procedures. - Participate in required M.O.D. coverage as scheduled. - Ensure implementation of all Aimbridge Hospitality's policies and house rules. - Train and review all 'House Safety' rules and procedures with Housekeeping staff. - Motivate, coach, counsel and discipline all Housekeeping personnel according to Aimbridge Hospitality S.O.P.'s. - Prepare and conduct all Housekeeping interviews and hiring procedures according to Aimbridge Hospitality S.O.P.'s. - Monitor work orders and submit to Engineering department according to procedures; Follow up on Maintenance Requests to ensure completion. - Respond to all guest requests, situations, complaints and accidents presented to Housekeeping in an attentive, courteous and efficient way. - Attend monthly all-employee team meetings, and any other functions required by management. - Attend weekly staff meetings and provide training on a rotational basis using the steps to effective training according to Aimbridge Hospitality standards. - Maintain a professional working relationship and promote open lines of communication with other managers, employees and all other departments. - Respond to emergency situations using information contained in M.S.D. sheets. Keep M.S.D. sheets current and easily available. - Focus the Housekeeping Department on its role in contributing to the guest service scores. - Balance and clear the room status nightly, comparing the PM Housekeeping Report with the computer's room status report and resolve all discrepancies. - Maintain and monitor 'Lost and Found' procedures and policies according to standards. - Train all Housekeeping personnel to perform their duties to Aimbridge Hospitality standards, using the steps to effective training according to Aimbridge Hospitality standards. - Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees. - Conduct daily morning meeting with staff. - Conduct weekly walk through with General Manager and Property Engineer. - Use the telephone and computer system for reporting and verifying room status. - Ensure valet laundry is recorded for valet cleaners. Check and review incoming laundry at end of day to ensure all items have been returned (property specific). - Properly store, secure and issue supplies as needed to meet business demands. - Complete all reports in a timely and efficient manner as required by management. - Establish, with General Manager's approval, any additional standards as needed for the Housekeeping Department. - Review Guest Request log daily to ensure that all requests have been met, taking proactive steps to address problems before they occur. - Ensure completion of regular maintenance and cleaning projects on a biannual basis. - Monitor all V.I.P.'s, special guests and requests. - Perform any other duties as requested by the General Manager. -