Inbound Call Centre Sales Representative - Remote

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Hunting for Opportunities: Relentlessly seek out potential customers like a with precision focus. Always chasing leads to successful sales! Product Evangelist: A natural ambassador of our products and services. Natural at winning loyal followers even when pressed on product knowledge and detail. Closing Mastery: Close deals fast, always eager to find opportunities to overcome objections and provide support where needed to close deals. Upsell Ninja: Spot upselling opportunities, always closely listening to prospects to identify upsell solutions that fit their needs. Results Driven Go-Getter: Are you a sales dynamo, fueled by ambition and tenacity? We're on the hunt for a Sales Representative who thrives on crushing targets in loves the thrill of competition. Fearless Attitude: Competition and challenges fuel your fire. You don't wait for opportunities, you create them. Iron Resolve: You don't take “no” for an answer. You turn it into “yes.” Pitch like a Pro: You approach sales with mastery, and revel in the art of the sale. Negotiator: You negotiate with finesse and are natural at persuading prospects. Outgoing - You are friendly, approachable, and self-driven with strong communication skills. Patient - You are someone who, regardless of the situation, can support the customer in a tactful and effective manner. Genuine - You are authentic in your interaction with customers, you easily build rapport and are genuinely invested in helping others. Sales experience is a must, preferred outside sales experience (field sales an asset) Excels in a target-driven environment Relentless in chasing sales success and motivated to perform in a competitive environment Demonstrated success in a competitive sales environment Experience in Customer Care, Retention is an asset Strong ability to build rapport with customers Ability to use sales scripting and dynamically adjusting to prospect needs Familiarity with servicing customers in the United States an asset Experience in telco or fiber internet sales an asset The ability to navigate multiple computer systems A flexible schedule (including evenings) Power outlets for both a PC and Monitor High Speed internet (10MB or greater) A physical space where you can fit your PC and Monitor near a router or modem that is private and free of distraction. This is important since you must be connected via Ethernet port and not by Wi-Fi. Ability to download and use the Google Authenticator app Must have IOS 11 or Android version 10 Handling Inbound client interactions to identify and solicit potential and existing clients to promote sales Recommending the appropriate product or services by assessing clients' needs and resources while leveraging applicable promotions Conducting Outbound calls to follow-up on client sale and inquiries as well as consulting with clients after sale to provide support and resolve issues Provide technical solutions to clients where products or services must be tailored to suit their needs Acquire and maintain technical knowledge of GFiber Internet solutions, IPTV and Home phone services provided through specialized training Manage call flows, provide first call resolution, and satisfy client expectations Leverage program tools and processes to illustrate benefits of the service and product offerings Estimate cost of activation and maintenance to the equipment or service Verify and update critical customer information by accessing client's database and customer resource management software Review and compile competitors' activities and develop awareness of trends and potential markets Accurately access customers information through the client's database to update and verify critical information Provide ongoing technical support and resolution to any technical problems related to products and services Maintaining technical knowledge about products and services to explain features and benefits to clients and answer any questions Implement sales strategies to achieve personal and business goals Conduct sales transactions through online e-commerce software Offer feedback to management for methods of improving performance and results

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...