Journeys Bilingual (Spanish/English) Customer Service Representative - Remote (TN and FL Residents)

Other Jobs To Apply

No other job posts for this day.

This a Full Remote job, the offer is available from: United States, Florida (USA), Tennessee (USA) The Ideal Candidate As a Bilingual Customer Service Representative, you will be responsible for answering inbound interactions from our Journeys customers related to placing, tracking, updating, and canceling orders. As well as providing website and product knowledge and information and assisting with requests related to customer store experiences. Position Benefits • 40% off employee discount at all Genesco retail locations and online. • Advancement opportunities within the first 6 months of employment. • Weekly pay • Dental, Life, Medical, and Vision coverage and insurance. • 401K Contribution program. • Journeys and Genesco Scholarship programs. • Tuition and Student Loan Repayment assistance. • Employee Assistance – Mental Health, Financial Planning, and Legal Advice. • A fully equipped onsite gym. How You Will Make an Impact • Handling incoming interactions from customers concerning orders, promptly providing complete and accurate information, and updating customer account details as necessary. • Efficiently using various computer software and applications to accomplish tasks such as navigating customer accounts, writing case notes, assisting in the ordering process, and inputting payment information. • Personalizing all interactions while acting as an ambassador of the Journeys brand to maintain customer loyalty and retention. • Meeting and maintaining the standard of expectations with attendance and all Key Performance Indicators (KPIs). • Ensuring and maintaining the safety, security, and privacy of all customer information. • Completing additional tasks as required to support business needs. Experience and Skills You'll Need to Have • 1-2 years of customer service/retail experience preferred. • Ability to speak and type fluently in English and Spanish, using appropriate grammar, tone, and syntax. • Strong communication and interpersonal skills (verbal and written). • Ability to meet performance expectations and goals in a fast-paced, ever-changing environment. • Strong ability to comprehend new information, diagnose problems, and provide appropriate resolutions. • Ability to handle and resolve conflict positively and in a calm, professional manner. • Meet minimum requirement for words per minute on a typing evaluation. • Must be able to work 40 hours weekly with various 8-hour shifts during the following hours of operation: 10am-7pm Sunday, 7am-8pm Monday - Friday, and 9am-6pm Saturday (CST). • Willing to participate in recurring performance-based schedule bidding. Work From Home Requirements • A dedicated, secure, and distraction-free workspace. • A desktop or laptop (with latest Operating System installed). No tablets or Chromebooks. • 2 functional monitors (a laptop and a monitor or a desktop and 2 monitors). • A cell phone with an active service with a cell phone provider, phone number, and a cell phone charger. • A web camera (an integrated web camera is permitted) and a cell phone headset with a microphone. • A stable and reliable internet connection of 50Mps download speed and 5Mps upload speed (check your internet speed at speedtest.net). Cannot use public Wi-Fi. • All items above are at the employee’s expense and will be verified during the hiring process. This offer from "Genesco" has been enriched by Jobgether.com and got a 75% flex score. Apply tot his job

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...