<p>Since 2018, Luna has redefined physical therapy with award-winning technology and proven clinical models. Operating in 28 states with 25+ nationwide partners, we connect patients and providers through an intuitive, evidence-based & tech-enabled platform—removing barriers to care and delivering a better physical therapy experience for therapists and patients. Guided by our values, we believe in a future in which anyone, anywhere can get care and start feeling better.</p><p><br></p><p>Are you passionate about providing exceptional customer service and helping patients navigate their billing needs? As a Patient Success Associate at Luna, you’ll play a vital role in supporting patients with payments, insurance questions, and account management. This fully remote position is perfect for detail-oriented individuals with a knack for problem-solving and a desire to make a difference in the patient experience. Join our mission-driven team and contribute to delivering accessible, high-quality care!</p><p><br></p><p><br></p> <p></p><p><br></p><b>How you will have an impact:</b><ul><li>Answer inbound patient phone calls as they come in</li><li>Manages Copay Collections and communicates with other departments, for any needs/patient reach out</li><li>Create Partner cases Daily</li><li>Weekly posting of late cancels</li><li>Daily review of patient electronic communications and delegation as needed</li><li>Create and maintain billing ledgers for patients with specific requests for their insurances</li><li>Assist other teammates in larger projects as needed </li><li> Learn/understand the basics of insurance billing: PPOs, HMOs, Medicare, Workers Comp to support the team and other teams as necessary</li><li>Maintains industry level working knowledge of medical billing occurring in Luna</li><li>Support Admin functions</li><li>Queue based work for their sole job function (authorizations, insurance payment posting, etc.)</li><li>Achieves goals set by management </li><li>Achieving daily, weekly, monthly and quarterly goals to patient payments and supporting documentation is completed </li><li>Performs Ad Hoc tasks at managers discretion </li></ul><p><br></p><b>What you can offer Luna:</b><ul><li>Typically requires a minimum of 1 year of related experience</li><li>Strong attention to detail and time management skills</li><li>A positive attitude and an eagerness to learn </li></ul><p><br></p><b>What Luna can offer you:</b><ul><li>Opportunity to grow with a start-up that is revolutionizing the delivery of physical therapy</li><li>Supportive leadership with lots of opportunity for those who wish to grow alongside of Luna </li><li>Paid Time Off with holiday</li><li>Medical, dental & vision insurance on the first of the month following start date</li></ul><p><br></p><p></p> <div>$16 - $21 an hour</div><small><div><b>Salary is dependent on experience and location.</b></div></small> <p><b>Physical therapy, delivered</b>. <a rel="noopener noreferrer" class="postings-link" href="http://www.getluna.com/">www.getluna.com</a></p><p><br></p><p>*<i><b>As part of our hiring process, we may contact your previous employers to request professional references. This helps us verify work history and gather insights into your experience. We understand that some candidates may prefer not to have their current employer contacted, and you will have the opportunity to let us know if that applies to you.</b></i></p><p><br></p><p><br></p><p><b><i>Care Exceptionally * Incredibly Relentless * Be Impactful * 1% Better, Every Day</i></b></p><p><br></p><p>~ #3 Best Employer in Healthcare (Forbes, 2025)</p><p>~ #1 Best Company in MSK Care (Forbes, 2025)</p><p>~ #13 World's Most Innovative Companies in Healthcare (Fast Company, 2024)</p><p>~ Exceptional Performance Designation (Medicare/CMS MIPS, 2022, 2023, 2024) </p><p>~ Gold Indigo Design Award for mobile app design excellence 2020 ~</p>