Medical Billing Customer Support 2nd SHIFT REMOTE

February 4, 2026

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About Rotech Join a Leader in Home Healthcare At Rotech Healthcare Inc., we’re more than a medical equipment provider—we’re a trusted partner in patient care. As a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home. With hundreds of locations across 45 states, our team delivers high-quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively. Whether you're a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives. Explore more about our mission and services at Rotech.com. Overview and Responsibilities SummaryWe are seeking a dedicated Customer Support Specialist CPAP Centralized Care Team - REMOTE to join our Rotech team. In this position you will provide support to the customers of the Support Center (patients, referral sources and employees) by performing tasks related to patient care and third party reimbursement. Primarily responsible for new order intake to encompass accuracy with clinical, billing and care related information and processing. First line of contact with new customers.Pay starting at $16.25 for the 2nd Shift plus a Quarterly Bonus opportunity<ul><li>2nd Shift Mon - Fri 11:30am - 8pm CST</li><li>100% REMOTE Work from Home starting day one</li></ul>Essential Job Duties and Responsibilities(Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.)<ul><li>Brings ideas for process or efficiency improvements to supervisor</li><li>Builds relationships with locations, field management, patients and referral sources</li><li>Collects co-pays and deductible amounts</li><li>Conducts insurance verification and eligibility for services/products</li><li>Conducts patient satisfaction calls and acts as patient advocate to resolve questions or concerns</li><li>Develops and maintains a working knowledge of current products and services, Medicare, Medicaid, insurance regulations, and FDA/DOT and JCAHO guidelines</li><li>Maintains accuracy and quality control throughout patient contact and data entry</li><li>Manages all aspects of initial intake: answering the phone and receiving faxes, collecting patient and referral source information, inputting data into IMBS and eIntake, printing tickets, assembling charts and processing paperwork</li><li>Obtains authorization and qualification documentation</li><li>Prepares complete and accurate files for Billing Department</li><li>Processes new orders, responds to questions, resolves issues or forwards to appropriate personnel in a timely manner to ensure patient, referral, and employee satisfaction</li><li>Processes work orders to field locations and coordinates timely fulfillment of products and services ordered</li><li>Provides product/service information and education by answering questions, offering assistance</li><li>Provides thorough review and Quality Assurance for medical necessity and documentation requirements of payors and regulatory bodies</li><li>Works extensively with eIntake proprietary system</li><li>Performs other duties as assigned</li></ul> Qualifications Employment is contingent on<ul><li>Background check (company-wide). Results will not be used automatically to disqualify individuals. Instead, the Company will conduct an individualized assessment that considers the duties of the position, the nature and timing of the offense, and any evidence of rehabilitation, in accordance with applicable laws.</li><li>Drug screen (when applicable for the position)</li><li>Compliance with healthcare facility credentialing process (when applicable for the position)</li><li>Valid driver’s license in state of residence with a clean driving record (when applicable for the position)</li></ul>Required Education and/or Experience<ul><li>High school diploma or GED equivalent, required</li></ul>Preferred Education and/or Experience<ul><li>Experience with medical equipment, preferred</li><li>Experience with medical billing practices and of billing reimbursement, preferred</li><li>Experience in healthcare administration, patient intake, or insurance verification, preferred</li><li>One year of related work experience, preferred</li><li>Medical terminology, preferred</li></ul>Skills and Competencies<ul><li>Accurately perform simple mathematical calculations</li><li>Effectively communicate in English; both oral and written</li><li>Interpret a variety of communications (verbal, non-verbal, written, listening and visual)</li><li>Maintain confidentiality, discretion and caution when handling sensitive information</li><li>Multi-task along with attention to detail</li><li>Self-motivation, organized, time-management and deductive problem solving skills</li><li>Work independently and as part of a team</li></ul>Machines, Equipment and Technical Abilities<ul><li>Email transmission and communication</li><li>Internet navigation and research</li><li>Microsoft applications; Outlook, Word and Excel</li><li>Office equipment; fax machine, copier, printer, phone and computer and/or tablet</li></ul>Physical Demands<ul><li>Lift and carry office equipment at times</li><li>Requires sitting, walking, standing, talking and listening</li><li>Requires close vision to small print on computer and/or tablet and paperwork</li></ul> Rotech Information Benefits<ul><li>Generous paid time off and paid holidays</li><li>Overtime pay for non-exempt positions (as applicable)</li><li><div>Commission for Account Executives</div></li><li>Bonus and incentive opportunities </li><li><div class="x_elementToProof">Fixed and variable car reimbursement for Area Managers and Account Executives</div></li><li>Car, mileage, and telephone reimbursement (as applicable)</li><li>Employee discount and recognition programs</li><li data-start="599" data-end="636">Employee Assistance Program (EAP)</li><li data-start="637" data-end="680">401(k), HSA, and FSA/Dependent Care FSA</li><li data-start="681" data-end="735">Medical, prescription, dental, and vision coverage</li><li data-start="736" data-end="825">Life insurance, disability, accidental death, identity protection, and legal services</li><li data-start="826" data-end="897">Meru Health mental health and Mercer SmartConnect Medicare programs</li><li data-start="898" data-end="951">Livongo Diabetes and High Blood Pressure programs</li><li data-start="952" data-end="1009">Healthcare Bluebook and RX Savings Solutions programs</li><li data-start="1010" data-end="1052">Hepatitis B (HEPB) and TB vaccinations</li></ul><div>Make the right move—submit your resume today. Hiring managers review resumes and contact applicants whose experience aligns with the position. To check the status of a role you’ve applied for, <a href="https://careers-rotech.icims.com/jobs/login?loginOnly=1&redirect=&hashed=-435624170" target="_blank" title="https://careers-rotech.icims.com/jobs/login?loginOnly=1&redirect=&hashed=-435624170" class="x_x_OWAAutoLink" data-auth="NotApplicable" data-linkindex="0" rel="noopener">Sign into your account</a>. </div><div> </div><div>All positions are posted for a minimum of five (5) days and remain open until filled by a qualified applicant, generally no longer than 200 days. Thank you for your interest in Rotech Healthcare Inc.</div><div> </div><div>Flordia applicants - Background screening is required through the Florida Care Provider Background Screening Clearinghouse: <a href="https://info.flclearinghouse.com/" target="_blank" rel="noopener">https://info.flclearinghouse.com/</a></div> Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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