Medical Front Desk / Admin Assistant

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This is a remote position.

Our client is looking for a skilled and organized Medical Front Desk / Admin Assistant to support their medical practice. This position is ideal for someone who thrives in a fast-paced, independent role and possesses excellent customer service and administrative skills. The practice is well-known for its commitment to providing top-tier care and a supportive work environment, making it a great opportunity for professionals looking to contribute to meaningful healthcare services.

Responsibilities:

  • Answer inbound calls and emails professionally, ensuring patient queries are handled promptly.

  • Schedule, reschedule, and confirm appointments efficiently.

  • Respond to patient messages across multiple channels (phone, text, patient portal, email).

  • Prepare patient charts before appointments, ensuring all information is up-to-date.

  • Upload scribe notes, lab results, patient handouts, and care plans into the system.

  • Order and schedule lab tests according to provider instructions.

  • Assist with prescribing workflows and coordinate with pharmacies to fulfill patient prescriptions.

  • Provide service estimates and process patient payments as needed.

  • Conduct post-visit clarity calls to ensure patient satisfaction.

  • Lead discovery calls with prospective patients to provide necessary information.

  • Respond to prospect inquiries via email, phone, and social media.

  • Create patient education materials and Canva graphics to enhance patient experience.

  • Receive and send faxes and coordinate patient referrals.

  • Troubleshoot basic phone, EMR, and scheduling issues to ensure smooth operations.

  • Support in-office clinic workflows as needed.

  • Assist the medical team with administrative and operational tasks as required.


Requirements

Requirements:

  • Strong organizational skills and attention to detail.

  • Ability to work independently with minimal supervision.

  • Excellent problem-solving and customer service skills.

  • Professional, positive, and solution-oriented attitude.

  • Outstanding time management and task prioritization abilities.

  • Excellent communication skills, both written and verbal.

  • Strict adherence to confidentiality and HIPAA standards.

  • Ability to handle multiple tasks simultaneously while maintaining high accuracy.

Qualifications:

  • Experience with Cyrbil EHR, RingCentral, and Google Suite is preferred.

  • Previous experience in a medical front desk or administrative role is a plus.

  • Ability to adapt and be cross-trained in various tasks within the practice.

  • Proven ability to manage administrative duties while providing excellent customer service.


Benefits

  • Part-time position

  • 100% remote work

  • Access to continuous learning and professional development

  • Opportunity to make a meaningful impact on a growing medical practice


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