About the position

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One. As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other. Job Description We are seeking a results-driven Virtual Payments Specialist to support small business clients (up to \$2.5MM in annual revenue) through virtual engagement and collaboration with our branch network. This role is responsible for identifying payment solution opportunities, upselling into our Business Essentials suite, and serving as an overflow resource for branch referrals. The ideal candidate is proactive, tech-savvy, and thrives in a fast-paced, customer-focused environment. Must live in Tempe/Phoenix AZ

Responsibilities

• Conduct outbound calls to prospective and existing small business clients to uncover payment needs and recommend tailored solutions.
• Respond to inbound inquiries and referrals from the branch network, providing timely and consultative support.
• Upsell products to our Business Essentials customers.
• Identify and overcome objections and execute follow-up actions.
• Demonstrate high motivation, integrity, and competence to work in a fast-paced team environment.
• Act as a virtual extension of branch teams by managing overflow referrals and ensuring seamless handoffs.
• Partner with branch staff to deliver consistent and high-quality customer experience.
• Maintain accurate records of all customer interactions, sales activities, and pipeline updates in the CRM system.
• Meet or exceed monthly sales goals, call activity targets, and customer satisfaction metrics.
• Provide feedback to leadership on customer trends, product performance, and process improvements.

Requirements

• 2+ years of experience in sales, payments, or financial services—preferably in a virtual or hybrid environment.
• Strong understanding of small business needs and digital payment solutions.
• Excellent communication skills, both verbal and written.
• Comfortable making outbound calls and handling inbound inquiries in a high-volume setting.
• Proficient in CRM systems
• Bachelor’s degree, or equivalent work experience
• Typically two to three years of relevant experience

Nice-to-haves

• Experience working with businesses under \$2.5MM in revenue.
• Background in merchant services, business banking, or fintech.
• Bilingual (Spanish/English) is a plus.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law