<p>Description</p><p>Join Mascoma Bank’s Operations Team as an Operational Fraud Analyst and help us improve our clients' financial being! At Mascoma Bank, we strive for operational excellence as we enhance the lives of our customers and communities.  </p><p><br></p><p>The Operational Fraud Analyst is responsible for assisting in efforts to ensure fraud risk policy and controls are effective to minimize the impact of fraud incidence and prevent loss in coordination with the Operational Risk Area. This role requires the assistance in complex and confidential fraud investigations and the technical review of software; The overall objective of this role is to assist in managing fraud losses by ensuring analysts make appropriate recommendations based off accurate data/findings. </p><p>Requirements</p><ul><li>Perform short- and long-term forecasting analysis and standardized fraud analysis reporting </li><li>Validates data and reporting for accuracy for KPI’s, KRI’s and loss totals and tracking </li><li>Monitoring of case management completed by Frist Line Fraud to identify fraud trends, larger incidents, case similarities, system controls across multiple products </li><li>Ongoing Review of software, products and systems to identify vulnerabilities and make recommendations to the Director of Operational Risk for improvements of controls and software </li><li>Develop and maintain working knowledge of business/industry standards and practices </li><li>Demonstrate fundamental understanding of how the team interacts with others in accomplishing the objectives of the area </li><li>Collaborate with product owners and project managers to complete analysis for enhancements and future implementation from a fraud risk mindset </li><li>Identify inconsistencies in data or results, and exchange information in a concise and logical way </li><li>Work directly with the Director of Operational Risk to assist with complex investigations  </li><li>As needed works with Second Line Fraud for fraud incidents and events  </li><li>Partners with the Operational Risk Analyst to collect and analyze risk data </li><li>Collaborate with First Line Fraud to identify risks, gaps, challenges with procedures and controls </li><li>Works with the Quality Assurance Team to assist in testing and collaborate on process improvement and remediation </li><li>Consult and collaborate with a variety of internal stakeholders to better understand the business requirements, processes, product needs and alternative solutions   </li></ul><p><strong>Work Location:</strong> This position will be remote in VT or NH, with the ability to travel on-site to White River Junction, VT as needed.</p><p><br><strong>What You Bring</strong> </p><ul><li>3-5 years of banking experience </li><li>Associates’ degree or equivalent years of relevant work experience. </li><li>Ability to use technology comfortably in daily operations and adopt new software or hardware systems that support a continually changing environment. </li><li>Experience with Power BI, or other data analysis programs </li><li>Analytical skills that allow for the development of data-driven reports? </li><li>Knowledge and previous experience in the Investigation and Fraud claims process </li><li>Experience in trend analysis and alerts in early fraud detection </li><li>Extensive knowledge of the Bank's Transactional Processing platform </li><li>Must have experience working with Salesforce.  </li><li>General knowledge of business operations, objectives, strategies, process and information flow </li><li>Flexible and adaptable to changing priorities. Must be able to manage multiple projects and be task oriented. </li><li>Good interpersonal communication  </li><li>Must maintain confidentiality and privacy </li><li>Professional appearance; grooming and dress consistent with MB appearance policy  </li></ul><p><em>If you are interested in the role and do not meet 100% of the requirements, we are still interested in hearing from you!</em></p><p><br><strong>Why Mascoma Bank?</strong></p><ul><li>Strong culture of belonging with a team that values creativity, new perspectives and innovation.</li><li>Community first minded. We care about our employees and the communities we serve.</li><li>Competitive compensation.</li><li>Flexible work environment with onsite, remote and hybrid opportunities.</li><li>Career development and internal career mentorship.</li><li>Comprehensive health care, dental care, and vision.</li><li>401(K) Program: 4% safe harbor employer match on top of 5% non-elective contributions following one year of service.</li><li>Generous PTO starting at 22 days per year, not including 11 paid holidays and 16 hrs. of Volunteer Time Off.</li><li>Tuition Reimbursement.</li><li>Student Loan Paydown and so much more!</li></ul><p><strong>Background and Credit Check</strong>As part of our commitment to maintaining a secure financial institution, all final candidates will be required to successfully complete background and credit screenings as part of the hiring process. These screenings will be conducted in accordance with applicable laws and industry regulations.</p><p><br><strong>Please note:</strong> Having a record on a background or credit report does not automatically disqualify you. We evaluate results on a case-by-case basis, taking into account their relevance to the role and any regulatory requirements.</p><p><br><strong>Our Commitment to Belonging!</strong> The communities served by Mascoma Bank consist of individuals from diverse backgrounds. Our employees likewise bring unique perspectives, experiences, and approaches to the bank. We strive to create a safe and welcoming environment for all who pass through our doors and a workplace that actively demonstrates mutual respect and trust, one of our core values. A truly inclusive culture leads to a sense of belonging and support for all team members and inspires innovation and creativity. We are committed to recruiting and retaining a diverse talent pool, increasing team member engagement through professional development and community outreach activities, and offering personal growth workshops and team-building opportunities. By embracing diversity, equity, and inclusion, we strengthen our communities and ourselves.</p><p><br>Mascoma Bank is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, ethnicity, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, status as an individual with a disability, or other applicable legally protected characteristics. To request reasonable accommodations, please contact careers@mascomabank.com.</p><p><br><em><strong>Mascoma Bank is an Affirmative Action and Equal Opportunity Employer, M/F/D/V.</strong></em> </p>