About the position

Join a financial services firm where your contributions are valued. Edward Jones is a Fortune 500¹ company where people come first. With over 9 million clients and 20,000 financial advisors across the U.S. and Canada, we're proud to be privately-owned, placing the focus on our clients rather than shareholder returns. Behind everything we do is our purpose: We partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society. We are an innovative, flexible, and inclusive organization that attracts, develops, and inspires performance excellence and a sense of belonging. People are at the center of our partnership. Edward Jones associates are seen, heard, respected, and supported. This is what we believe makes us the best place to start or build your career. The Operations Department Generalist role is part of the Certificate Processing, Restricted Stock & Reclaims Team within the Asset Movement capability of the Operations Division. The team plays a critical role in ensuring accuracy, compliance, and exceptional client service across complex processes. You'll have an opportunity to work on complex, non-routine processes that require analytical thinking and problem-solving. The Operations Department Generalist will gain a deep understanding of multiple aspects of the financial services industry, including regulatory compliance and operational excellence. Candidates that live within in a commutable distance from our Tempe, AZ and St. Louis, MO home office locations are expected to work in the office three days per week, with preference for Tuesday through Thursday. Current INTERNAL home-based associates: While this role is posted as hybrid, if selected and accepted, you may retain your home-based status. Edward Jones intends in good faith to continue offering the role as home-based, though future business or regulatory needs may require on-site work. At Edward Jones, we are building a place where everyone feels like they belong. We're proud of our associates' contributions to the firm and the recognitions we have received.

Responsibilities

• Manage and resolve complex claims with precision and timeliness.
• Provide oversight of key regulatory functions, ensuring adherence to firm and industry standards.
• Drive process transformation initiatives to enhance efficiency and improve client experience.
• Serve as a subject matter resource, offering guidance on essential firm policies and procedures.
• Responsible for performing multiple operations functions (i.e. processing, service, reconciliation) in the department which consists of multiple teams, and at times other departments based on a comprehensive understanding of the work.
• Within that role, he or she must be proficient at the key functions within the department, knowing both how and why the work is performed.
• Based on volumes, staffing variations, and overall business needs within the department, this individual will serve as a department resource for multiple teams and functions within the department.
• Participate in and/or lead special projects, both inside and outside of the department, assist with the training of associates, serve as mentor/coach to less skilled associates, serve as workflow coordinator on occasion and identify as well as implement process improvements.

Requirements

• Bachelor's Degree and/or equivalent experience
• 4+ years of experience in a financial services environment (i.e. brokerage, banking, insurance, etc.)
• Proficiency with Microsoft Excel
• An advanced knowledge of systems and vendor tools, and proficiency with procedures related to these systems associated with multiple functions in a department or group of departments. Examples of specific knowledge would be in the areas of: trading, books and records, corporate actions, cash and banking related functions, anti-money laundering, client accounts, mutual funds, insurance, stocks, bonds, managed money products, retirement products and services, client reporting, tax, customer account transfers, securities processing

Benefits

• Edward Jones' compensation and benefits package includes medical and prescription drug, dental, vision, voluntary benefits (such as accident, hospital indemnity, and critical illness), short- and long-term disability, basic life, and basic AD&D coverage. Short- and long-term disability, basic life, and basic AD&D coverage are provided at no cost to associates.
• Edward Jones offers a 401k retirement plan, and tax-advantaged accounts: health savings account, and flexible spending account.
• Edward Jones observes ten paid holidays and provides 15 days of vacation for new associates beginning on January 1 of each year, as well as sick time, personal days, and a paid day for volunteerism.
• Associates may be eligible for bonuses and profit sharing.
• All associates are eligible for the firm's Employee Assistance Program.
• For more information on the Benefits available to Edward Jones associates, please visit our benefits page.