Patient Engagement Representative

Other Jobs To Apply

No other job posts for this day.

TeamHealth is named among the Top 150 Places to Work in Healthcare by Becker's Hospital Review. Newsweek Magazine recognizes TeamHealth as ‘one of the greatest workplaces for diversity, 2024’ and TeamHealth is also ranked as ‘The World’s Most Admired Companies’ by Fortune Magazine. TeamHealth, an established healthcare organization is physician-led and patient focused. We continue to grow across the U.S. from our Clinicians to Corporate Employees. Join us.
What we Offer:
Career Growth Opportunities
Benefit Eligibility (Medical/Dental/Vision/Life) the first of the month following 30 days of employment
401K (Discretionary matching funds available)
Generous PTO
8 Paid Holidays
Equipment Provided for Remote Roles

JOB DESCRIPTION OVERVIEW:
The Patient Engagement Representative, Correspondence, Mail (Non-Legal) is responsible for processing correspondence intake and performing data entry for customer communications functions. The representative is accountable for adhering to processes to align with HRRG and TeamHealth policies and procedures.


ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Receives, scans, and uploads daily mail from various couriers (USPS, FedEx, UPS) into OnBase, maintaining document integrity.
  • Completes accurate categorization of correspondence in OnBase, including proper routing of legal and non-legal items, and escalation of time-sensitive, governmental, regulatory, licensing, or other correspondence.
  • Processes and logs all daily outgoing mail in a timely manner.
  • Processes patient and customer requests via OnBase and FACS workflows according to departmental training and compliance standards.
  • Meets standard KPIs to achieve an exceptional patient experience.
  • Maintains documentation for all workflows related to customer correspondence processing and data entry.
  • Maintains document retention and destruction consistent with laws, HRRG policy, and any litigation holds.
  • Assists in reporting on correspondence volumes, backlogs, and any trends or changes.
  • Identifies and escalates potential UDAAP violations.
  • Assists in gathering materials for regulatory and licensing examination requests for correspondence processing functions.
  • Performs other related duties as assigned.


QUALIFICATIONS / EXPERIENCE:
  • High School Diploma, or equivalent certifications and work experience.
  • 1–3 years of experience in customer service, with some experience in compliance.
  • Familiar with consumer financial protection laws and regulations.
  • Ability to analyze, evaluate, track, and trend outputs for accuracy and integrity.
  • Excellent interpersonal and communication skills.
  • Ability to work independently to accurately complete recurring tasks with minimal supervision efficiently and accurately.
  • Highly accountable and dependable.
  • Knowledgeable about industry best practices in compliance and accounting.
  • Proficiency in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint), Smartsheet, and related software.


SUPERVISORY RESPONSIBILITIES:
  • N/A


Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...