<strong style="font-weight:700;">Job Title: Project Coordinator I</strong><strong>Job Description</strong><p>This role is ideal for someone who thrives in a fun and fast-paced environment, and involves significant phone and email communication with customers. You will utilize a wide array of software tools to navigate customer accounts, research and review policies, and communicate effective solutions. You will work within a team environment and collaborate internally with other departments.</p><strong>Responsibilities</strong><ul><li>Provide members with a personalized and creative experience.</li><li>Coordinate the entire lifecycle of projects with members.</li><li>Ensure stellar customer satisfaction at all times.</li><li>Partner with Publishing teams to ensure members are enrolled in the proper service package.</li><li>Collaborate with other departments to deliver a quality product in a timely manner.</li><li>Utilize a variety of software systems to navigate customer accounts and proactively monitor them to anticipate problems.</li><li>Meet all performance and quality metrics.</li><li>Initiate and drive process improvement projects within the department to completion.</li></ul><strong>Essential Skills</strong><ul><li>Associates Degree.</li><li>Customer service experience.</li><li>Experience working with high-volume processes.</li><li>Working knowledge of Microsoft Office Applications.</li><li>Ability to work weekends and overtime as required.</li><li>Authorized to work in the US without sponsorship.</li><li>2 years of experience in a corporate setting.</li></ul><strong>Additional Skills & Qualifications</strong><ul><li>Bachelor's degree preferred.</li><li>Aptitude to quickly learn new systems and software.</li><li>Ability to multi-task and prioritize with strong organizational and follow-up skills.</li><li>Excellent oral and written communication skills.</li><li>Experience providing customer support internally in a corporate setting.</li></ul><strong>Work Environment</strong><p>The position can be remote if work is completed, but candidates must be based in Seattle and ready to go onsite. The team culture is growing and vibrant, with contractors managing SCB audits for a portfolio of 60+ partners and providing seller support on CSI owned incentives via a ticketing system. This position is open as a backfill for someone on maternity leave.</p><strong>Job Type & Location</strong><p>This is a Contract position based out of Seattle, WA.</p><strong>Pay and Benefits</strong><p>The pay range for this position is $25.00 - $27.00/hr.</p><p>Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)</p><strong>Workplace Type</strong><p>This is a fully remote position.</p><strong>Application Deadline</strong><p>This position is anticipated to close on Feb 23, 2026.</p><p> </p> <p> </p> <h4>About Aston Carter:</h4> <p>Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.</p> <p>The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.</p> <p>If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email <a href="mailto:%20astoncarteraccommodation@astoncarter.com">astoncarteraccommodation@astoncarter.com</a> for other accommodation options.</p>