Receptionist / Service Administrator

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About The Role

Location: Bristol
Hours: 18 hours per week
Salary: £26,854.52 FTE (12,888.72 pro-rata)

Are you an organised, motivated and professional administrator who enjoys helping others and keeping operations running smoothly? Practice Plus Group is looking for a Receptionist / Service Administrator to support our 111 service in Bristol.

In this varied and vital role, you’ll be part of a friendly team ensuring all local and national administrative functions are delivered to a high standard, contributing directly to excellent patient care.

What you'll be doing

Reception & Front-of-House Duties

  • Greeting visitors professionally and ensuring site security
  • Managing calls, taking accurate details and handling sensitive situations
  • Liaising with landlords and external service providers
  • Handling incoming/outgoing post, stationery orders and equipment needs
  • Supporting budget monitoring (purchase orders, ad‑hoc invoices)

Administrative Support

  • Managing Network Pem’s: investigating, reporting and assisting with national network queries
  • Processing “Not Our Patients” returns and resending records accurately
  • Correcting duplicate patient records (Patient Merge Queue)
  • Producing accurate reports to deadlines and supporting managers with ad-hoc requests
  • Monitoring and updating the Frequent Callers database

Additional Responsibilities

  • Attending meetings and taking clear, accurate minutes
  • Travelling to other Practice Plus Group sites when required
  • Supporting the wider admin team with day-to-day functions

What we’ll look for in you

You’ll be great in this role if you have:

  • GCSE-level education or equivalent
  • Administration and/or reception experience (advantageous but not essential)
  • Strong organisation, accuracy and time‑management skills
  • A proactive, flexible, and performance‑driven mindset
  • Excellent communication and a commitment to honesty and integrity
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