Relocation Specialist

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About the position

The Relocation Specialist at Gannett Fleming TranSystems is responsible for providing compassionate and high-quality relocation assistance and advisory services to a diverse clientele, including residential, commercial, agricultural, and nonprofit displacees. This role involves managing the entire relocation process with empathy, ensuring compliance with applicable laws and regulations, and serving as a representative for contracted clients. The position requires strong organizational skills, attention to detail, and the ability to build trust through effective communication and support.

Responsibilities

  • Provide personalized, compassionate relocation assistance and advisory services to a diverse clientele.
  • Conduct in-depth interviews onsite to understand unique situations and requirements of displacees.
  • Explain program benefits and processes clearly and transparently to clients.
  • Calculate eligibility amounts for various benefits based on individual circumstances.
  • Prepare meticulous claim forms, obtain approvals, and process payments accurately.
  • Perform extensive housing/site searches based on local market conditions and displacees' needs.
  • Coordinate logistics of moving households or businesses with minimal disruption.
  • Maintain comprehensive case files from inception through closure, including all necessary documentation.
  • Provide required notices, status updates, and reports to displacees and project team members.
  • Collaborate closely with colleagues across projects to ensure consistent high-quality service.

Requirements

  • Minimum of one year of experience in relocation assistance or real property acquisition.
  • GED or High School Diploma; a college degree is preferred.
  • A real estate license is highly desired.
  • Valid Driver's License and proof of auto insurance.
  • Proficiency with MS Office suite (Word, Excel, Outlook, SharePoint, Teams).
  • Highly organized with superb attention to detail.
  • Strong analytical and communication skills (written and verbal).
  • Ability to multitask, prioritize, and manage high caseloads.
  • Self-motivated with a positive, teamwork attitude.
  • Client-focused with cultural awareness and rapport-building skills.

Nice-to-haves

  • Experience in a customer service role.
  • Knowledge of local housing markets and regulations.
  • Bilingual skills to assist a diverse clientele.

Benefits

  • Hybrid work environment (in-person and remote).
  • Comprehensive health benefits package including wellness, maternity/paternity leave, and employer paid AD&D, STD, and LTD.
  • 401(k) company match.
  • Vacation accrual separate from sick time.
  • Eleven paid holidays for 2024 with the option to substitute 2 holidays.
  • Six day winter break in 2024 included in the paid holiday schedule.
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