[Remote] Associate Director, Customer Engagement Liaison, US Kidney – Central

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Note: The job is a remote job and is open to candidates in USA. Vertex Pharmaceuticals is a global biotechnology company that invests in scientific innovation. They are seeking an Associate Director, Customer Engagement Liaison for the US Kidney team to build and manage relationships with nephrology Key Thought Leaders and implement engagement plans to inform marketing strategies.


Responsibilities

  • Identify, build, and manage relationships with nephrology KTLs
  • Implement KTL Engagement Plans in close collaboration with cross functional colleagues in the field and at headquarters
  • Lead the execution of regional insights meetings through identification and engagement of key advisors
  • Support advisory boards and strategic council activities and meetings including nominating potential new members
  • Plan and execute national and regional conferences with a focus on setting up meaningful KTL engagements for senior leaders
  • Monitor trends and insights about current and future treatment patterns that may impact the commercial strategy and provide feedback for consideration
  • Work with KTLs to gain and synthesize feedback in support of commercial projects
  • Deliver key customer insights on strategy, tactics, messaging, and program execution in partnership with marketing and other headquarter based teams
  • Collaborate with other field based roles (sales, medical, access, etc.) to optimize engagement and maximize insight generation
  • Model and instill a culture of compliance focused on ethics and integrity in all we do

Skills

  • Bachelor's degree
  • Typically requires 10+ years of experience in healthcare / biopharmaceuticals, or an equivalent combination of experience and education
  • Nephrology experience
  • Previous experience as a Thought Leader Liaison or Regional Marketing Lead
  • Rare disease / specialty product launch experience
  • Experience working in highly competitive markets
  • Approximately 60-80% domestic travel throughout the US, some weekends included
  • Valid driver's license and in good standing
  • Customer focus with strong knowledge of KTL engagement practices
  • Clinical, technical, and scientific aptitude in complex disease states
  • Demonstrated ability to execute against strategic and tactical plans under short timelines
  • Highly effective communication skills (verbal, written, presentation)
  • Self-driven with strong organizing and planning skills
  • Highly collaborative with the ability to manage multiple projects simultaneously

Benefits

  • Medical, dental and vision benefits
  • Generous paid time off (including a week-long company shutdown in the Summer and the Winter)
  • Educational assistance programs including student loan repayment
  • A generous commuting subsidy
  • Matching charitable donations
  • 401(k)

Company Overview

  • Vertex Pharmaceuticals is focused on the discovery and development of small molecule drugs for the treatment of serious diseases. It was founded in 1989, and is headquartered in Boston, Massachusetts, USA, with a workforce of 5001-10000 employees. Its website is http://www.vrtx.com.

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