[Remote] Back Office Loan Operation Support Analyst (Traveling)

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Note: The job is a remote job and is open to candidates in USA. Jack Henry & Associates is a technology company focused on transforming financial services. They are seeking a motivated individual to serve as a key liaison between bank clients and the software installation team, responsible for guiding clients through the implementation of loan operations software applications.


Responsibilities

  • Implementation, design, and training of the Loan Operations Software Application
  • Consulting with banking client to design parameter set, assisting bank with validation of data conversion, training on Loan Operations applications
  • Communicate with other application analysts and programmers to analyze and audit transactions flowing through the core systems
  • The successful candidate will travel with a conversion team to the customer site for software setup, training, conversion, and implementations
  • Analyzes the customer’s existing products/processes and consults with the customer to map the existing system to the Jack Henry product
  • Prepares the customer for the installation, takes the customer through the installation process, and provides training or support to the customer post-installation
  • Oversees/performs system set-up for customers (i.e., parameter set-up, creates job files for processing, etc.). Ensures related business processes will run on software
  • Provides software support/guidance by answering questions on function, features, and usage of software products. Support may be at the customer site or remote
  • Communicates the customer’s needs/expectations with programmers, other team members, and team leaders
  • Maintains effective communication with customers throughout the entire project/case
  • Identifies/maintains customer issues and ensures proper resolution. Maintains customer issue list by application and ensures all are forwarded to the appropriate personnel for resolution
  • Prepares training materials and documentation for customers and internal users
  • May perform other job duties as assigned

Skills

  • A minimum of 18 months of working in a financial institution with deposit applications (teller, new accounts, back office, etc.)
  • This position entails 50-60% travel for software implementations. All travel expenses (airfare, meals, lodging, and transportation) are covered by the company. You can expect to take 1-2 trips per month, each lasting an average of 6-9 days, depending on the project's phase
  • The ability to work extended hours that include nights and weekends as needed
  • Previous bank data conversion experience
  • Silverlake or 20/20 experience
  • Bachelor's degree within Finance or Accounting

Benefits

  • Comprehensive benefits designed to support your physical, mental, and financial health

Company Overview

  • Jack Henry (Nasdaq: JKHY) is a well-rounded financial technology company that strengthens the connections between people and their financial institutions through technology and services that reduce the barriers to financial health. It was founded in 1976, and is headquartered in Monett, Missouri, USA, with a workforce of 5001-10000 employees. Its website is http://www.jackhenry.com.

    • Company H1B Sponsorship

  • Jack Henry has a track record of offering H1B sponsorships, with 7 in 2025, 10 in 2024, 14 in 2023, 10 in 2022, 9 in 2021, 9 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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