[Remote] Call Center Sales – Appointment Setter | Uncapped Commissions (Remote)

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Note: The job is a remote job and is open to candidates in USA. Express Flooring is a leading provider of residential and commercial flooring solutions, seeking a seasoned Appointment Setter professional to join their team. This role focuses on making outbound sales calls to homeowners, qualifying prospects, and setting in-home appointments, directly impacting revenue.


Responsibilities

  • Handle outbound sales calls with homeowners who have expressed interest in flooring and home improvement solutions
  • Qualify prospects, create urgency, and confidently set in-home appointments for our Design Consultants
  • Control the conversation, uncover needs, overcome objections, and guide customers to the next step
  • Accurately document calls, notes, and dispositions in our CRM
  • Consistently meet or exceed performance metrics, including appointment conversion rates and call quality standards
  • Represent the Express Flooring brand with professionalism, credibility, and energy on every call

Skills

  • 2+ years of inside sales, phone sales, or call-center sales experience, preferably in home improvement, services, or a consultative sales environment
  • Proven ability to close, influence, and overcome objections over the phone
  • Self-motivated and performance-driven — you don't need to be micromanaged to succeed
  • Strong communication skills with the confidence to lead conversations with homeowners
  • Comfortable working in a metrics-based sales environment with clear expectations and goals
  • Tech-savvy with experience using CRMs and sales tools
  • Reliable, professional, and consistent in attendance and performance
  • High-speed internet and a quiet, distraction-free home office
  • Ability to work scheduled shifts and maintain focus throughout the day

Benefits

  • Comprehensive medical, dental, and vision plan options
  • Health Savings Account (with HDHP enrollment)
  • Health & dependent care flexible spending accounts
  • Company-paid basic life insurance
  • Voluntary supplemental life insurance
  • Company-paid short-term disability insurance
  • Voluntary long-term disability
  • Company-paid Accident and Hospital Indemnity
  • 401(k) with company match (Pre-tax & Roth options)
  • Paid PTO, bereavement leave, and maternity leave
  • 7 company-paid holidays
  • Employee Assistance Program (EAP)

Company Overview

  • Express Flooring is a leading residential flooring company dedicated to making the flooring process effortless and stress-free. It was founded in 1999, and is headquartered in Phoenix, Arizona, US, with a workforce of 51-200 employees. Its website is

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