[Remote] Case Management Associate Engineering Director - Virtual

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Note: The job is a remote job and is open to candidates in USA. Alight Solutions is a company that champions people and focuses on improving lives through a unified benefits ecosystem. They are seeking an Associate Director of Engineering to define the technical vision and strategy for their Customer Care Case Management application while leading and mentoring teams of engineers to drive engineering excellence.


Responsibilities

  • Defining the technical vision and strategy for our Customer Care Case Management application
  • Collaborating with Customer Care Technology leaders and expanded leadership team to align the platform's strategic goals with the company's objectives
  • Leading and mentor teams of engineers, fostering a culture of collaboration, innovation, and continuous improvement
  • Owning the technical roadmap for the Customer Care Case Management solution, aligning it with the overall product strategy and business objectives
  • Collaborating closely with product management, architects, and other stakeholders to define product requirements and deliver exceptional user experiences
  • Driving the design, development, and implementation of high-quality software solutions, ensuring they meet performance, scalability, and security requirements
  • Championing engineering best practices, including code reviews, testing, and continuous integration/continuous delivery (CI/CD)
  • Contributing to the overall engineering strategy and help shape the future of our technology stack
  • Managing team resources effectively, including hiring, onboarding, and performance management
  • Providing Incident Management/Problem Management for Customer Care Case services in alignment with Alight standard level service agreements

Skills

  • 7+ years of experience leading technologists to manage, anticipate and solve complex technical items within your domain of expertise
  • Problem-solving skills, and experience with ITSM processes and tools
  • Case tools experience with Microsoft Dynamics and/or ServiceNow
  • Demonstrate expertise in cloud technologies (AWS, Azure)
  • Have 3+ years experience with automated testing tools and capabilities
  • Have experience with high volume, mission critical applications
  • Have experience in vendor and other 3rd parties management
  • Demonstrate expertise with JIRA and ServiceNow
  • Have completed a program of study typically requiring four years of post-secondary education or higher educational attainment

Benefits

  • Variety of health coverage options
  • Wellbeing and support programs
  • Retirement
  • Vacation and sick leave
  • Maternity, paternity & adoption leave
  • Continuing education and training
  • Number of voluntary benefit options

Company Overview

  • Alight Solutions is a cloud-based human capital technology company that offers HR and financial solutions. It was founded in 2017, and is headquartered in Chicago, Illinois, USA, with a workforce of 10001+ employees. Its website is https://www.alight.com.

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