[Remote] Contact Center Customer Experience Specialist - 24hour Banking (Bilingual - Spanish)

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Note: The job is a remote job and is open to candidates in USA. U.S. Bank is on a journey to provide exceptional financial services and support to its customers and communities. The Contact Center Customer Experience Specialist will deliver high-quality customer service by addressing inquiries and resolving issues, particularly in a bilingual Spanish context.


Responsibilities

  • Provides a high level of customer service by responding to telephone or email inquiries, requests, and problems
  • Researches and resolves problems and errors which may include those related to fraud support and internet operations
  • Will obtain a thorough knowledge of products, services, rates, terms, fees, applicable regulations, systems and procedures
  • Acts as a liaison between customers and various U.S. Bank departments to resolve more complex customer or technology issues

Skills

  • High school diploma or equivalent
  • Typically, at least 18 months of customer service or related experience
  • Effective problem-solving and negotiation skills
  • Ability to navigate multiple computer systems, applications, and utilize search tools to find information
  • Proven time management skills and ability to multitask
  • Experience interacting positively with unsatisfied customers
  • Good communication skills including speaking clearly, articulately and accurately while using a pleasant tone and common conversational courtesies
  • Proficient computer navigation skills using a variety of software packages including Microsoft Office applications

Benefits

  • Healthcare (medical, dental, vision)
  • Basic term and optional term life insurance
  • Short-term and long-term disability
  • Pregnancy disability and parental leave
  • 401(k) and employer-funded retirement plan
  • Paid vacation (from two to five weeks depending on salary grade and tenure)
  • Up to 11 paid holiday opportunities
  • Adoption assistance
  • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Company Overview

  • At U.S. It was founded in 1968, and is headquartered in Minneapolis, Minnesota, USA, with a workforce of 10001+ employees. Its website is

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