[Remote] Customer Success Account Manager - Remote

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Note: The job is a remote job and is open to candidates in USA. OnTrac is a leading provider of same-day and next-day delivery services in the U.S. for premier e-commerce and product-supply businesses. The Customer Success Account Manager will support new customer onboarding and ensure exceptional service, partnering closely with the sales team to assist customers in meeting their package commitment goals.


Responsibilities

  • Support daily customer operations: Assist customers with day‑to‑day needs and maintain clear, responsive communication
  • Guide customers through onboarding: Ensure new customers meet volume commitments and receive a smooth onboarding experience
  • Assist territory leadership: Provide reporting, administrative, and account‑related support to the Director of Customer Success Accounts
  • Manage ongoing account activities: Track deliverables, support contractual requirements, and maintain alignment with customer expectations
  • Represent the team externally: Participate in trade shows, conferences, and customer meetings as needed
  • Contribute to best practices: Collaborate with peers and internal teams to apply and enhance customer success and business development processes
  • Deliver business reviews: Prepare, present, and follow through on customer business reviews and updates

Skills

  • Bachelor's Degree or equivalent experience
  • 1–3 years of experience in a related field

Benefits

  • Medical, Dental, and Vision insurance; HSA and FSA options
  • Life and Disability coverage (basic and voluntary)
  • Voluntary Accident, Critical Illness, Identity & Fraud Protection, Auto & Home, and Pet Insurance
  • Competitive benefits and 401(k) with company match
  • Referral Bonus Program - Up to $500 per referral!
  • Paid Time Off including Holiday pay
  • Employee Assistance Program & a Safe and clean work environment

Company Overview

  • OnTrac is the solution of choice for last-mile e-commerce deliveries that helps retailers and shippers build a competitive advantage through faster delivery times, lower costs, coast-to-coast coverage, and reliable on-time performance. It was founded in 1991, and is headquartered in Chandler, Arizona, USA, with a workforce of 5001-10000 employees. Its website is http://www.ontrac.com/.

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