Remote Deposit Supervisor (Full Time) - Lubbock, Ave. Q

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About the position

Responsible for reviewing mobile deposits, ATM deposits and RDC deposits watching for any potential fraudulent transactions. Aids branch personnel.

Responsibilities

  • Assumes responsibility for the completion of reviewing all remotely deposited items, including mobile deposits, ATM deposits and remote deposit captured items.
  • Review daily reports.
  • Assist banking centers with any questions.
  • Creates and maintains schedule for department associates.
  • Review rejected items for new account(s) opened through Blend.
  • Establish and maintain effective and professional business relations with internal departments.
  • Answer questions and resolve requests or problems promptly and courteously.
  • Inform contacts of Bank policies and procedures.
  • Maintain confidentiality and the Bank's professional reputation.
  • Establish and maintain effective coordination and communication with Bank personnel and management.
  • Assist related departments as required.
  • Support and replace Remote Deposit Review personnel as needed.
  • Keep management informed of area activities and significant problems.
  • Provide suggestions for improved Remote Deposit Review effectiveness and efficiency.
  • Attend and participate in meetings as required.
  • Complete required monthly reports and related documentation.
  • Stay informed of changes in Remote Deposit Review policies, procedures, and requirements.
  • Ensure that work area is clean, secure, and well maintained.
  • Complete special projects as assigned.
  • Assist other departments when fraud has been detected.
  • Resolve more complex issues presented to the department.
  • Perform as department lead on projects at times, completing given projects with minimal supervision.

Requirements

  • High school graduate or equivalent.
  • Operational understanding of deposit account documentation.
  • Some banking preferred or related experience.
  • Strong interpersonal skills.
  • Accurate and attentive to detail.
  • Well organized.
  • Self-starter.
  • Willingness to assist others.
  • Fluent in Excel, Outlook, Word, etc. and able to operate related computer applications, viewer, and PC.
  • Strong communication abilities.
  • Desire to pursue answers/solutions.
  • Independent problem solving.
  • Regular attendance required.

Benefits

  • Hours: Monday - Friday 7:00 AM - 7:00 PM. Saturday 9:00 AM - 1:00 PM.
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