[Remote] Dynamic Customer Success Advisor

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Note: The job is a remote job and is open to candidates in USA. Docusign is a leader in e-signature and contract lifecycle management, serving over 1.5 million customers worldwide. They are seeking a Dynamic Customer Success Advisor to enhance customer satisfaction and engagement through effective account management and collaboration with internal teams.


Responsibilities

  • Work at scale, to increase overall client satisfaction with Docusign measured through Net Promoter Score, customer engagement with the platform, and retention
  • Keep on top of a queue of incoming tasks while understanding how to prioritise
  • Collaborate with internal teams to respond to customer communications
  • Provide insightful answers and clear SLAs, if necessary, open a support case or escalate internally any existing technical issues or account concerns
  • Partner with internal teams to recommend the most efficient way for customers to exceed their goals using the Docusign platform
  • Be a voice of the customer across other departments, including sales, expansion, services, marketing, finance, customer success, and operations

Skills

  • 2+ years of related experience
  • Fluency in written and spoken English and French
  • Experience creating and delivering on a product roadmap
  • Experience managing a large book of business and using data to develop a strategy
  • Experience collaborating with cross-functional teams in defining adoption strategies and playbooks
  • Experience in scalable technology adoption strategies
  • Experience driving value through the full customer lifecycle
  • Focused on addressing customer needs, including defining and driving successful delivery of customer enablement solutions
  • Highly collaborative, creative, goal-oriented and team-centric
  • Excellent communication and relationship management skills, with the ability to manage multiple stakeholders and high-level executives
  • High level of resilience and a positive attitude when faced with a challenge
  • Passionate about technology with a solution-centric mindset
  • Ability to break down technical enablement into easy to follow steps
  • Examples of results converting strategy to execution
  • Strong data analysis and creative problem-solving ability, with a natural curiosity around the client's business needs

Benefits

  • Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures.

Company Overview

  • DocuSign helps small- and medium-sized businesses collect information, automate data workflows, and sign on various devices. It was founded in 2003, and is headquartered in San Francisco, California, USA, with a workforce of 5001-10000 employees. Its website is http://www.docusign.com.

    • Company H1B Sponsorship

  • Docusign has a track record of offering H1B sponsorships, with 361 in 2025, 337 in 2024, 236 in 2023, 249 in 2022, 236 in 2021, 115 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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