[Remote] Fraud & Dispute Associate

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Note: The job is a remote job and is open to candidates in USA. Fiserv is a global leader in Fintech and payments, connecting financial institutions, corporations, merchants, and consumers. The Fraud & Dispute Associate will support clients' card portfolio chargeback programs by investigating claims and deciding on the best path to resolution, ensuring excellent client service and compliance with regulatory requirements.


Responsibilities

  • Investigate, evaluate, and process disputes/chargebacks, contacting cardholders to investigate possible fraud
  • Understand compliance and verification procedures to effectively process cardholder information, while staying up to date on network regulatory requirements and client guidelines
  • Monitor systems to detect possible fraudulent behavior related to card usage and deliver great customer experience via inbound and outbound calls with clients and cardholders
  • Track and take action on cases within timeframes based on regulatory guidelines and client requirements, entering data into client-specific systems to accurately record and keep track of cardholder, card, transaction, and case information
  • Respond to inquiries from internal and external stakeholders regarding chargeback requirements, system processing and functionality, dispute lifecycle, claim status, and data input

Skills

  • High school diploma
  • 0-2 years of financial or customer service experience
  • Knowledge of Regulation E and Regulation Z
  • Knowledge of Visa and/or Mastercard operating regulations
  • Experience with electronic funds transfer (EFT)
  • Proficient in Microsoft 365 (Outlook, Word, Excel, PowerPoint, Teams, OneDrive, SharePoint)
  • Intermediate computer skills (40 WPM minimum)
  • Strong problem-solving skills
  • Strong decision-making skills
  • Strong communication skills (written and verbal)
  • Ability to work in a collaborative team environment
  • Ability to prioritize workload

Company Overview

  • Fiserv is a provider of technology solutions to the financial services industry. It was founded in 1984, and is headquartered in Brookfield, Wisconsin, USA, with a workforce of 10001+ employees. Its website is http://www.fiserv.com.

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