[Remote] IT Support / Help Desk Analyst (Entry–Mid Level) $80K/yr - $100Kyr

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Note: The job is a remote job and is open to candidates in USA. 360CyberX, LLC is a security-focused technology partner dedicated to helping organizations prevent breaches and maintain system availability. The IT Support / Help Desk Analyst provides frontline technical support to end users, diagnosing and resolving hardware, software, and access-related issues to ensure a positive technology experience. Responsibilities Provide Tier 1 and Tier 2 technical support for end users via ticketing systems, email, chat, and phone Troubleshoot and resolve issues related to: Windows and macOS operating systems Hardware (laptops, desktops, peripherals) Common business applications (arenaflex 365, browsers, VPNs) Manage user accounts, access, and permissions across identity and collaboration platforms Support password resets, MFA issues, and basic identity-related requests Escalate complex issues to the appropriate IT teams while maintaining ownership and communication Document incidents, resolutions, and procedures in a centralized knowledge base Assist with device provisioning, imaging, onboarding, and offboarding activities Support basic network connectivity troubleshooting (Wi-Fi, VPN, DNS-related issues) Follow IT service management (ITSM) processes and SLAs Participate in system upgrades, maintenance activities, and special IT projects as assigned Skills 0–3 years of experience in one or more of the following areas: IT support or help desk operations, Desktop or end-user computing support, Technical customer support Basic understanding of: Windows and/or macOS operating systems, arenaflex 365 or similar productivity suites, Networking fundamentals (TCP/IP, DNS, VPN concepts) Experience using ticketing or ITSM tools Strong troubleshooting, analytical, and customer service skills Ability to communicate technical issues clearly to non-technical users Strong documentation and time-management skills Associate's or Bachelor's degree in Information Technology, Information Systems, or a related field (or equivalent hands-on experience) Familiarity with: Active Directory or cloud identity platforms, Endpoint management tools (Intune, JAMF, SCCM, or similar), Remote support tools IT certifications such as: CompTIA A+, CompTIA Network+, arenaflex or arenaflex fundamentals Experience supporting remote or hybrid workforces Company Overview 360Cyberx, LLC is a security-first technology partner that helps organizations prevent breaches, keep systems online, and prove compliance. It was founded in 2020, and is headquartered in Dallas, Texas, US, with a workforce of 11-50 employees. Its website is

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

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4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

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6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...