[Remote] Managed Services Consultant - Commercial Vault (Remote)

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Note: The job is a remote job and is open to candidates in USA. Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. The Managed Services Consultant will provide ongoing professional services for customers using Veeva’s commercial and medical content management solutions, focusing on post-go-live consulting and administrative support.


Responsibilities

  • Provide post-go-live consulting and administrative support for multiple clients
  • Configuration enhancement for live applications – business process, taxonomy and metadata, new features & functionality, security, notifications, etc
  • Bulk import/export/updates of content and data
  • Recommendations on application features, use, and best practices
  • Maintenance of production and sandbox environments
  • Creation of reports and dashboards

Skills

  • 3+ years experience configuring/supporting/implementing content management software or related services delivery
  • Customer service or consulting experience
  • Ability to quickly understand client requirements and needs and articulate potential solutions
  • Experience managing clients requests and setting expectations
  • Excellent verbal and written communication skills
  • Bachelor's degree or equivalent relevant experience
  • Project management experience
  • Understanding of life sciences content management principles, types, and taxonomies
  • Understanding of life sciences compliance requirements
  • Experience with Veeva Vault, OpenText, Documentum/EMC, Liquent, and/or Next Docs

Benefits

  • Medical, dental, vision, and basic life insurance
  • Flexible PTO and company paid holidays
  • Retirement programs
  • 1% charitable giving program

Company Overview

  • Veeva Systems Inc. is a leader in cloud-based software for the global life sciences industry. It was founded in 2007, and is headquartered in Pleasanton, California, USA, with a workforce of 5001-10000 employees. Its website is

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