[Remote] Manager, Regional Service (Home Warranty)

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Note: The job is a remote job and is open to candidates in USA. Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. The Regional Service Manager (RSM) is responsible for overseeing service delivery operations within a designated region, ensuring optimal service quality, cost efficiency, and customer satisfaction while driving performance through data analysis and team leadership.


Responsibilities

  • Responsible for managing Service Delivery within respective region, including service costs, service quality, service coverage and the overall customer experience. 40%
  • Responsible for analyzing the performance of the Region using statistical and analytical tools to identify trends, defects, process improvement and cost savings opportunities. 30%
  • Responsible for managing a Staff Service Recruitment and Service Locater Associate for ensuring that the recruiting resource is used in a productive and efficient manner, and Service SLA’s are met, allowing achievement of objectives and goals. 10%
  • Responsible for budgets, productivity goals and process improvement goals. 10%
  • Provide periodic reports, presentations, business plans, updates on productivity and cost reduction initiative and team performance. 10%

Skills

  • Minimum 3 years' experience in vendor management and on-site service delivery that includes prior experience in working with third party service providers who provide in-home repair services for major appliances or Consumer Electronics products
  • Very strong communication skills with the ability to communicate upwards two levels and to represent the organization at these levels, both internally and externally with customer and clients
  • Prior fiduciary and/or P&L responsibilities with experience in managing overall service claims costs and cost center expense
  • Demonstrated high level of experience in MS Excel, MS Access or other similar tools and applications. Able to build and run queries and have strong technical skills
  • Prior experience in managing workgroups and be able to demonstrate proficiencies in motivating teams, setting goals and expectations, and holding individuals accountable to goals
  • Experience in process improvement and project management, with the ability to query and organized data, analyze problems, identify contributing factors, and develop and execute solutions

Company Overview

  • Assurant provides protection products and related services to safeguard companies against risks. It was founded in 1892, and is headquartered in New York, New York, USA, with a workforce of 10001+ employees. Its website is https://www.assurant.com/.

    • Company H1B Sponsorship

  • Assurant has a track record of offering H1B sponsorships, with 7 in 2025, 12 in 2024, 24 in 2023, 34 in 2022, 6 in 2021. Please note that this does not guarantee sponsorship for this specific role.

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