About the position

The Scheduling Specialist is responsible for supporting scheduling functions across assigned hospitals, clinics, or centralized patient access centers and will be the first point of contact for patients. This focuses on managing patient appointment scheduling, helping with general patient needs, and accurately communicating patient needs to the clinical staff through centralized call center operations. The Scheduling Specialist ensures communications and appointments are accurate, timely, and compliant with organizational policies while fostering effective communication with clinicians, patients, and leadership. As a Scheduling Specialist at Community Health Systems (CHS) - Patient Access Center, you’ll play a vital role in supporting our purpose to help people get well and live healthier by providing safe, quality healthcare, building enduring relationships with our patients, and providing value for the people and communities we serve. Our team members enjoy a robust benefits package including medical, dental, and vision insurance, paid time off (PTO), 401(k) with company match, tuition reimbursement, and more. This is a fully remote opportunity.

Responsibilities

• Completes accurate patient appointment scheduling across multiple clinics, depending on assignment.
• Receives inbound communication from clinicians, patients, and staff via phone, text, email, and/or call center platforms to address scheduling needs, and handle urgent or emergent requests.
• Assesses caller needs to identify urgent clinical matters for immediate warm transfer to clinic staff. For non-urgent requests (refills, clinical questions), accurately documents and route communications to the appropriate staff via the EMR.
• Verifies patient demographics and insurance information, ensuring compliance with applicable requirements.
• Research patient requests within the medical record, provide necessary information, and resolve inquiries effectively while maintaining patient confidentiality.
• Monitors EMR in-baskets, call center systems, and related technology (as needed) to manage communication workflows effectively.
• Provides timely and professional service to patients, providers, and facility staff, ensuring positive experiences and adherence to standards.
• Performs other duties as assigned.
• Complies with all policies and standards.

Requirements

• H.S. Diploma or GED required
• 1-3 years of experience in scheduling, operations, or healthcare administration required
• 1-3 years of experience in physician/provider scheduling, patient appointment scheduling, or call center operations
• Proficiency in scheduling software, EMR systems, and Microsoft Office Suite.
• Excellent verbal and written communication skills with strong customer service orientation.
• Delivers prompt, courteous, and knowledgeable support to customers.
• Strong problem-solving skills and attention to detail.
• Ability to manage multiple priorities in fast-paced hospital, clinic, or call center environments.
• Knowledge of healthcare industry standards, patient confidentiality, and compliance protocols.

Nice-to-haves

• Bachelor's Degree in Healthcare Administration, Business Administration, or a related field preferred

Benefits

• medical, dental, and vision insurance
• paid time off (PTO)
• 401(k) with company match
• tuition reimbursement