[Remote] NAMER Marketing Response Center (MRC) Representative, Marketing Response Center

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Note: The job is a remote job and is open to candidates in USA. Amazon Web Services (AWS) is seeking ambitious individuals to join their Global Marketing Response Center (MRC) team to engage with new and prospective customers. The role focuses on customer engagement, lead nurturing, and educating customers about AWS services to facilitate their cloud journey.


Responsibilities

  • Build an AWS leads database by interacting with customers by phone, email and/or live chat
  • Respond to customers’ inquiries in a timely manner to accelerate their cloud journey
  • Educate customers that are in the beginning of the cloud journey and move them from warm or little interest to active interest
  • Nurture leads with tailored messaging to increase customer understanding of AWS services and unique differentiators with relevant customer use cases
  • Through nurture efforts, create higher value leads resulting in higher conversion rates
  • Actively leverage AI to catalyze your productivity and globalize any break-through solutions through structured scaling programs
  • Opportunity to be part of a team to lead global cross-functional MRC projects, driving operational excellence and better customer experiences

Skills

  • 2+ years of professional non-internship marketing experience
  • 1+ years of Salesforce, Tableau, Vidyard, and Excel experience
  • 1+ years of designing, building, and launching successful email engagement programs, specifically lifecycle/nurture programs experience
  • Experience working with a major brand or entertainment company in project/production management
  • Experience in e-commerce, start ups, advertising, commercial
  • Experience using data visualization tools

Benefits

  • Equity
  • Sign-on payments
  • Full range of medical, financial, and/or other benefits

Company Overview

  • Launched in 2006, Amazon Web Services (AWS) began exposing key infrastructure services to businesses in the form of web services -- now widely known as cloud computing. It was founded in 2002, and is headquartered in Seattle, Washington, USA, with a workforce of 10001+ employees. Its website is

    • Company H1B Sponsorship

  • Amazon Web Services (AWS) has a track record of offering H1B sponsorships, with 22803 in 2025, 21175 in 2024, 19057 in 2023, 24088 in 2022, 12233 in 2021, 14881 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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