[Remote] NICE CXone Developer - CXone Mpower & AI Specialist (Full Time or Part Time) (Remote)

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Note: The job is a remote job and is open to candidates in USA. Spectrum One is a technology partner focused on providing software development services to startups and corporations worldwide. They are seeking a specialized NICE CXone Developer to lead the optimization of contact center operations and implement AI-driven interactions using CXone Mpower.


Responsibilities

  • Develop & Script: Design, build, and maintain complex contact workflows using NICE CXone Studio. You will create IVR, ACD, and omnichannel routing logic (Chat, Email, Voice, SMS)
  • Implement CXone Mpower: Lead the configuration of Mpower features, specifically Enlighten AI Copilots for agents and supervisors
  • API Integration: Use RESTful APIs to integrate CXone with our internal systems (CRM, Ticketing Systems, Custom Databases) to ensure "Experience Memory" travels with the customer
  • Prompt Engineering: Configure and fine-tune Generative AI prompts within the Mpower environment to ensure automated summaries and agent suggestions are accurate and brand-compliant
  • System Optimization: Monitor system health, troubleshoot script errors, and analyze interaction data to reduce friction in the customer journey

Skills

  • 3+ years of hands-on experience with NICE CXone (formerly NiceInContact)
  • Advanced proficiency in CXone Studio (creating custom actions, snippets, and complex logic branches)
  • Familiarity with CXone Mpower architecture, or a strong willingness to upskill immediately
  • Strong experience with REST APIs, JSON, and XML
  • Proficiency in JavaScript for custom scripting within Studio actions
  • Ability to translate complex business requirements (from support managers) into technical script logic
  • A 'detective' mindset for digging into logs to find why a specific call routed incorrectly
  • Comfortable learning new features (like GenAI tools) as they are released
  • Certified NICE CXone Implementation Partner or similar certification
  • Experience transitioning a contact center from legacy on-premise or standard cloud to an AI-first operation
  • Understanding of Workforce Management (WFM) and Quality Management (QM) data flows

Benefits

  • Competitive pay
  • Permanent work-from-home setup
  • Monthly virtual social activities (movie nights, game nights, kapihan sessions, knowledge sharing, etc.)
  • Annual company-wide face-to-face year-end celebrations
  • Quarterly face-to-face chill-outs with your team
  • Birthday treats, care packages, free vaccinations, etc.

Company Overview

  • Spectrum One is a software development company that provides web and mobile applications, UI/UX design, cloud, and devops services. It was founded in 2015, and is headquartered in New York, New York, USA, with a workforce of 11-50 employees. Its website is https://spectrumone.co/.

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