[Remote] Pet Partners Customer Service Focused Insurance Agent

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Note: The job is a remote job and is open to candidates in USA. PetPartners Pet Insurance is a subsidiary of Independence Pet Holdings, which manages a diverse portfolio of modern pet health brands. They are seeking an Insurance Agent to assist customers by providing information about products and resolving issues, while maintaining compliance with regulations.


Responsibilities

  • Responds to internal and external inquiries within stated service level agreements
  • Manages incoming contacts regarding members questions, customer complaints, products, warranties, and general customer inquiries in accordance with quality and processing guidelines
  • Analyzes, researches, and resolves problems and discrepancies for member accounts
  • Maintains product knowledge, and awareness of customer services policies, and/or store policies
  • Maintains understanding of federal and state regulations to include compliance
  • Participates in solution innovation, sales, and retention efforts with current and new clients
  • Performs other duties and responsibilities as assigned

Skills

  • 2 years of customer service, call center, or relevant experience
  • Must have and maintain Property & Casualty License, or must obtain within 45 days of hire

Benefits

  • Comprehensive full medical, dental and vision Insurance
  • Basic Life Insurance at no cost to the employee
  • Company paid short-term and long-term disability
  • 12 weeks of 100% paid Parental Leave
  • Health Savings Account (HSA)
  • Flexible Spending Accounts (FSA)
  • Retirement savings plan
  • Personal Paid Time Off
  • Paid holidays and company-wide Wellness Day off
  • Paid time off to volunteer at nonprofit organizations
  • Pet friendly office environment
  • Commuter Benefits
  • Group Pet Insurance
  • On the job training and skills development
  • Employee Assistance Program (EAP)

Company Overview

  • Pet parents should never have to make a difficult decision about their pet’s health for financial reasons — and we're doing our part as the first employer-offered pet insurance plan designed to work just like other employee benefits. It was founded in 2002, and is headquartered in Raleigh, North Carolina, USA, with a workforce of 51-200 employees. Its website is https://www.petpartners.com/.

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