[Remote] Project Delivery Specialist - Azure/Databricks Lead - Remote

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Note: The job is a remote job and is open to candidates in USA. Deloitte is a leading consulting firm that empowers organizations to build deeper relationships with customers through innovative strategies and technologies. The Azure/Databricks Lead will be responsible for managing onshore production support for Azure and Databricks workloads, ensuring compliance with SLAs, and driving problem management and operational documentation.


Responsibilities

  • Lead onshore production support for Azure + Databricks workloads (batch/streaming pipelines, jobs, notebooks, clusters, SQL warehouses)
  • Own incident management (triage, severity assessment, comms, restoration) and ensure adherence to service level agreements (SLAs)
  • Drive problem management: root cause analysis (RCA), corrective actions, backlog prioritization, and recurring-issue elimination
  • Manage change management and release readiness for platform/pipeline changes; coordinate with DevOps and product teams
  • Oversee platform operations across common components (as applicable): + Azure Data Lake Storage (ADLS), Delta Lake, Unity Catalog + Azure Data Factory (ADF) / Synapse pipelines, Event Hubs/Kafka integrations + Key Vault, Private Endpoints/VNet integration, Azure Monitor/Log Analytics
  • Support data reliability: pipeline monitoring, data quality checks, reconciliation, and runbook-driven recovery
  • Ensure security and compliance controls: role-based access control (RBAC), secrets management, audit logging, handling of sensitive data (e.g., personally identifiable information (PII))
  • Partner with engineering on performance and cost optimization (cluster policies, autoscaling, job tuning, storage/layout optimization)
  • Lead operational documentation: runbooks, standard operating procedures (SOPs), known error database, dashboards, and support playbooks
  • Coordinate with offshore/nearshore teams as applicable: work distribution, handoffs, escalation paths, and knowledge transfer. Manage vendor interactions (Microsoft/Databricks support cases) and ensure timely resolution and follow-through
  • Communicate regularly with Engagement Managers (Directors), project team members, and representatives from various functional and / or technical teams, including escalating any matters that require additional attention and consideration from engagement management
  • Independently and collaboratively lead client engagement workstreams focused on improvement, optimization, and transformation of processes including implementing leading practice workflows, addressing deficits in quality, and driving operational outcomes

Skills

  • 5+yrs Hands-on experience supporting Azure data platforms and Databricks in production (Tier 2/3)
  • Strong troubleshooting skills across distributed data processing (Spark), pipelines, storage, permissions, and networking basics
  • Experience with IT service management (ITSM) practices (incident/problem/change) and tools (e.g., ServiceNow, Jira)
  • Ability to lead onshore stakeholder communication and drive resolution under time pressure
  • Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience
  • Limited immigration sponsorship may be available
  • Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve

Company Overview

  • Deloitte is a business consulting company that offers audit, consulting, financial advisory, and tax services. It was founded in 1845, and is headquartered in London, England, GBR, with a workforce of 10001+ employees. Its website is https://www2.deloitte.com.

    • Company H1B Sponsorship

  • Deloitte has a track record of offering H1B sponsorships, with 6871 in 2025, 4911 in 2024, 5604 in 2023, 8090 in 2022, 5993 in 2021, 10388 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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