[Remote] Remote Cancer Services Customer Service Rep-Kelsey Seybold Clinic: Main Campus

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Note: The job is a remote job and is open to candidates in USA. Optum, part of the Kelsey-Seybold Clinic, is one of the nation's leading health care organizations with over 40 locations throughout Houston. The Cancer Services Customer Service Representative will handle patient inquiries regarding accounts, billing, and insurance, ensuring high-quality communication and support for patient financial concerns.


Responsibilities

  • Answers all patient telephone inquiries regarding patient accounts in reference to Cancer center billing, insurance information, collection accounts, and general patient concerns
  • Works closely with the Admin Supervisor and PAA Representatives to address patient financial concerns
  • Maintains effective communication with all customers both internal and external
  • Plans and organizes their own work to ensure timely responses
  • Correctly documents findings and communication in the patient's account while meeting department standards for quality and productivity
  • Assists with financial assistance application and reimbursement process

Skills

  • High School Diploma or GED
  • 3+ years of experience in a health care Call Center or medical insurance environment
  • Knowledge of insurance billing and KSC contracted health plans' rules, regulations, and medical policies
  • Basic knowledge of medical terminology, ICD10 and CPT coding. Ability to navigate and use a variety of software applications and online resources
  • Demonstrated ability to work independently and as a part of a team
  • Proven analytical skills to rapidly evaluate simple patient billing questions and resolve on the first call, or to route complex problems to the appropriate party for follow-up action and resolution
  • Proven excellent communication and telephone etiquette, problem solving and active listening skills
  • Proven clear and grammatically correct written communications
  • Associates Degree or Billing and Coding Certificate
  • Experience with Authorizations and Referrals
  • Proven computer skills to include basic MS Word & Excel Epic Resolute
  • Proven Spanish Speaker
  • All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Benefits

  • A comprehensive benefits package
  • Incentive and recognition programs
  • Equity stock purchase
  • 401k contribution

Company Overview

  • Optum is a healthcare company that provides pharmacy services, health care operations, and population health management. It is a sub-organization of UnitedHealth Group. It was founded in 2011, and is headquartered in Eden Prairie, Minnesota, USA, with a workforce of 10001+ employees. Its website is https://www.optum.com/.

    • Company H1B Sponsorship

  • Optum has a track record of offering H1B sponsorships, with 648 in 2025, 559 in 2024, 620 in 2023, 851 in 2022, 593 in 2021, 438 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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