[Remote] SalesForce (SFDC) Administrator

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Note: The job is a remote job and is open to candidates in USA. AST SpaceMobile is building the first and only global cellular broadband network in space to operate directly with standard, unmodified mobile devices. They are seeking an experienced Salesforce Administrator to support and enhance a global Salesforce environment, ensuring day-to-day administration and continuous improvement across various workflows.


Responsibilities

  • Provide Tier 1–2 support for Salesforce and RCA users, including intake, triage, troubleshooting, and resolution of incidents and requests
  • Manage and prioritize a ticket queue with adherence to SLAs and clear communication with stakeholders
  • Support onboarding/offboarding activities including user setup, licenses, roles, profiles, permission sets, and access governance
  • Administer and optimize the security model: roles, profiles, permission sets, sharing rules, queues, public groups, and territories
  • Maintain configuration across global processes: page layouts, record types, fields, validation rules, assignment rules, approval processes, and flows
  • Maintain organizational hygiene through monitoring, audits, and proactive issue identification
  • Support RCA quoting, pricing, contracting/subscriptions, amendments/renewals, and order handoff processes
  • Troubleshoot quoting/pricing or contracting issues and partner with RevOps/Sales Ops on enhancements
  • Support case lifecycle needs including routing, queues, SLAs/entitlements, macros, quick text, and productivity tools
  • Maintain service dashboards and reporting; provide configuration support to operations teams
  • Provide operational support for SPIFF workflows tied to compensation, including eligibility, crediting visibility, and user access
  • Troubleshoot data or integration issues between Salesforce and SPIFF and support change readiness for comp-related updates
  • Ensure all changes follow SOX‑controlled SDLC processes: request → approval → build → test → deploy
  • Maintain strong segregation of duties (SoD) and proper role‑based access controls
  • Document and maintain change management evidence including approvals, UAT sign‑off, release notes, and deployment validation
  • Perform periodic access reviews and support internal/external audits
  • Maintain data integrity controls for revenue‑impacting fields and objects
  • Support control testing, remediation, and continuous improvement of documentation

Skills

  • Bachelor's degree in Business, Information Systems, Computer Science, or related field (or equivalent experience)
  • Salesforce Administrator Certification (ADM‑201) preferred
  • A minimum of 3–6+ years of Salesforce Administration experience in a multi‑cloud environment
  • Experience supporting Sales Cloud and Service Cloud
  • Experience in a SOX‑controlled environment with strong understanding of access controls and change controls
  • Experience working within a ticketed support model (e.g., Jira Service Management, ServiceNow, Zendesk)
  • Ability to support global teams and time‑zone handoffs
  • Strong interpersonal skills and ability to collaborate across Sales, RevOps, Engineering, and Customer Operations
  • Excellent written and verbal communication skills
  • Proven ability to operate effectively within a structured change‑control and documentation‑heavy environment
  • Meticulous attention to detail to ensure accuracy of configuration, documentation, and audit requirements
  • Strong analytical and troubleshooting skills
  • Ability to manage competing priorities in a fast‑paced global environment
  • Ability to work in a standard office environment and use a computer for extended periods
  • Ability to participate in remote meetings with global teams across multiple time zones
  • Occasional on‑call support for critical releases or incidents (as required)
  • Salesforce Advanced Administrator certification is a plus
  • Experience with Revenue Cloud Advanced or similar quote‑to‑cash systems
  • Experience with SPIFF or comparable incentives/commissions platforms
  • Familiarity with integrations (MuleSoft, Boomi, Workato, APIs)
  • Experience with Salesforce Data Loader and basic SOQL
  • Strong reporting and dashboarding experience

Company Overview

  • AST SpaceMobile is a space-based broadband cellular network company for unmodified mobile devices. It was founded in 2017, and is headquartered in Midland, Texas, USA, with a workforce of 501-1000 employees. Its website is https://ast-science.com.

    • Company H1B Sponsorship

  • AST SpaceMobile has a track record of offering H1B sponsorships, with 8 in 2025, 2 in 2023. Please note that this does not guarantee sponsorship for this specific role.

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