[Remote] Senior Technical Consultant - NICE CXOne (Remote)

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Note: The job is a remote job and is open to candidates in USA. Spectrum One is a strategic engineering partner for high-growth startups and established corporations, and they are seeking a Senior NICE CXone expert to act as a technical advisor for their customers. This role involves guiding customers on optimizing their existing CXone infrastructure and providing a roadmap for future improvements through consultative audits and strategic recommendations.


Responsibilities

  • Architecture Review: Audit existing IVR, ACD, and omnichannel workflows in CXone Studio to identify inefficiencies
  • Strategic Advisory: Provide technical recommendations on how to stabilize legacy NiceInContact implementations or prepare them for modernization
  • Integration Strategy: Assess and advise on data flow integrations between CXone and external CRMs (Salesforce, Zendesk, etc.) using REST APIs
  • Optimization: Review routing logs and configuration settings to troubleshoot high-level performance issues

Skills

  • 5+ years of deep experience with NICE CXone (formerly NiceInContact). You must have a strong grasp of both legacy architecture and the modern cloud environment
  • Expert-level proficiency in CXone Studio. You must be able to read and audit complex logic branches, custom actions, and snippets without needing to build them from scratch
  • Strong understanding of REST APIs, JSON, and XML for troubleshooting and advising on CRM integrations
  • Familiarity with the new CXone Mpower architecture or Enlighten AI is a plus, particularly regarding the transition from rules-based to AI-driven routing
  • Understanding of data flows related to Workforce Management and Quality Management
  • Capable of translating complex business requirements into clear technical logic for the client's internal team
  • Able to look at a broken process or routing log and quickly identify the root cause without trial-and-error

Benefits

  • Top-of-Market Compensation: High base salary benchmarked against industry standards, plus annual performance-based bonuses.
  • Annual Summit: A fully-funded, company-wide Out of Country retreat to celebrate our wins.
  • Hardware & Gear: We provide the latest tech (MacBook Pro or equivalent) and other equipment to ensure your workspace is ergonomic and productive.
  • Professional Development Budget: We provide an annual budget for courses, certifications, books, and conferences. We want you to stay sharp.
  • Permanent Remote: Work from home or anywhere you are most productive.
  • Time Off & Wellness: Generous paid leave policy, full medical coverage (HMO), and mental health support for you and your dependents.

Company Overview

  • Spectrum One is a software development company that provides web and mobile applications, UI/UX design, cloud, and devops services. It was founded in 2015, and is headquartered in New York, New York, USA, with a workforce of 11-50 employees. Its website is https://spectrumone.co/.

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