[Remote] Staff Platform Infrastructure Engineer: Observability

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Note: The job is a remote job and is open to candidates in USA. Jack Henry is a technology company redefining how community banks and credit unions connect with the people they serve. The Staff Platform Infrastructure Engineer will be responsible for designing, building, and maintaining observability solutions that empower product teams with the insights needed to operate reliable services.


Responsibilities

  • Plan, design and build the observability blueprints used by Jack Henry's development and engineering teams. Craft the overarching strategy and create detailed designs for how observability will be implemented for various products & services across the organization. This includes defining data flows & telemetry pipelines into the appropriate platform (like Datadog, Honeycomb, Prometheus, etc.) and establishing best practices for instrumentation
  • Resolve critical observability incidents that impact the ability to monitor and understand system behavior. This engineer will lead the effort to pinpoint the root cause, implement solutions, and prevent recurrence. This requires deep expertise in observability tools and techniques
  • Design and implement automated pipelines for deploying, configuring, and managing observability tools and instrumentation. This includes automating tasks such as agent installation, configuration updates, and alert provisioning, leveraging IaC principles and tools
  • Responsible for ensuring the observability systems themselves are healthy, reliable, and providing accurate data. Also champion the use of observability to improve the overall health and resilience of production systems, enabling faster detection and mitigation of potential problems
  • Actively engage with product teams to understand their upcoming projects, technology choices, and observability needs. Ensure that observability is embedded early in the development lifecycle and provide the insights necessary to optimize application performance and reliability
  • May perform other job duties as assigned

Skills

  • Minimum of 10 years of experience in Software Development, Observability Engineering, or Site Reliability Engineering
  • Minimum of 5 years of in-depth experience with Observability platforms like Datadog, Dynatrace, Honeycomb, New Relic, Splunk, or Prometheus
  • Minimum of 4 years of cloud experience with Azure, AWS, or GCP
  • Minimum 4 years of experience building and managing telemetry pipelines, including at least 1 year of hands-on experience with OpenTelemetry
  • Minimum of 4 years of experience with Kubernetes environments
  • Understanding and experience with declarative infrastructure using Terraform
  • Must be able to work an on-call rotation that may include weekends as the business need dictates
  • Proven ability to collect logs, metrics & traces and implement Observability solutions for applications and infrastructure
  • Solid understanding of distributed tracing and experience instrumenting applications to analyze performance bottlenecks
  • Hands-on experience configuring and deploying OTEL collectors for telemetry data collection, processing and export
  • Strong understanding of Kubernetes architecture and experience managing observability within K8s environments
  • Proficiency in using Kustomize for Kubernetes configurations and Terraform for infrastructure provisioning
  • Experience integrating observability practices and tools into CI/CD pipelines for automated deployments
  • Exceptional analytical and problem-solving skills to diagnose and resolve complex issues within observability systems, including data pipeline failures, instrumentation errors, and performance bottlenecks
  • Ability to demonstrate a strong Site Reliability Engineering (SRE) mindset with a focus on automation, proactive monitoring, and continuous improvement to ensure system reliability and availability
  • Experience defining and implementing Service Level Objectives (SLOs) and Service Level Indicators (SLIs) to measure system performance and drive data-driven decisions

Benefits

  • Comprehensive benefits designed to support your physical, mental, and financial health

Company Overview

  • Jack Henry (Nasdaq: JKHY) is a well-rounded financial technology company that strengthens the connections between people and their financial institutions through technology and services that reduce the barriers to financial health. It was founded in 1976, and is headquartered in Monett, Missouri, USA, with a workforce of 5001-10000 employees. Its website is http://www.jackhenry.com.

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