[Remote] TikTok Shop - TikTok Shop Partner, Strategic Partner Manager

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Note: The job is a remote job and is open to candidates in USA. TikTok is a leading destination for short-form mobile video, and they are seeking a dynamic Strategic Partner Manager for their TikTok Shop Partner ecosystem. This role involves managing relationships with solution partners on TikTok Shop and developing strategies to enhance partner performance and satisfaction.


Responsibilities

  • Account Management: Oversee and manage a partner account portfolio on TikTok Shop. Drive partner GMV growth and service capability by providing full suite vertical solutions based on the seller and creator journey, from basic TikTok Shop Management to shop operations, affiliate operation, shoppable video production, Shopping Ads, Livestreaming operation, and community management
  • Strategy Development: Collaborate with partners to develop customized strategies that align with their business goals and TikTok Shop's capabilities. Identify business models and implement special projects and best practices for optimizing visibility and sales on the platform
  • Performance Analysis: Regularly analyze partner performance data to identify trends, opportunities, and areas for improvement. Provide partners with actionable insights and recommendations
  • Relationship Building: Foster solid and long-term relationships with partners. Act as the primary point of contact for all account-related inquiries and issues, ensuring a high level of partner satisfaction
  • Collaboration with Cross-Functional Teams: Collaborate closely with category managers on matchmaking between Brands and TSPs by identifying their needs, strategically developing and landing the brand growth plan, and consolidating the growth methodology on TikTok Shop. Work closely with marketing, product, and technical teams to address partner needs, develop new features, and resolve technical issues
  • Live Operations Management: Collaborate with TSPs to identify and support LIVE sellers, defining live goals for each. Facilitate regular communication and feedback loops with TSPs to ensure continuous improvement. Monitor live session metrics and implement strategies to improve GMV/hour and Conversion Rates

Skills

  • Established 5 years of work experience with agencies (marketplace, social commerce preferred) and e-commerce (working at a brand or marketplace)
  • Strong merchant growth mindset and operational skills
  • Experience working with c-suite leadership and has a strong executive presence
  • Ability to analyze data and provide strategic insights
  • Familiarity with TikTok and other content platforms; experience in live streaming or social e-commerce is preferred
  • Excellent interpersonal and negotiation skills
  • A good team player and a fast learner who is open to changes
  • Attention to detail, affinity with numbers, logic, and strong problem-solving

Benefits

  • Medical, dental, and vision insurance
  • 401(k) savings plan with company match
  • Paid parental leave
  • Short-term and long-term disability coverage
  • Life insurance
  • Wellbeing benefits
  • 10 paid holidays per year
  • 10 paid sick days per year
  • 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure)

Company Overview

  • TikTok is a short-form video entertainment app and social network platform. It is a sub-organization of ByteDance. It was founded in 2003, and is headquartered in Los Angeles, California, USA, with a workforce of 10001+ employees. Its website is

    • Company H1B Sponsorship

  • TikTok has a track record of offering H1B sponsorships, with 979 in 2025, 601 in 2024, 387 in 2023, 322 in 2022, 133 in 2021, 72 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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