About the position

At AAA, our purpose is to serve our Members. Whether on the front lines or behind the scenes, everyone in our Emergency Road Services group is instrumental in creating outstanding Member experiences. One of the most important ways in which we do that is by helping Members in their greatest time of need, when they are stranded on the side of the road. Being a Road Service Specialist is rewarding and meaningful but takes great willpower, hard work, and emotional strength. Welcome to AAA Mountain West Group (MWG), serving Northern California, Nevada, Utah, Arizona, Alaska, Wyoming, and Montana. We believe our team should make their mark: over every mile and at every moment, we pride ourselves at helping our Members outsmart life’s obstacles. We are a not-for-profit, membership-based organization that has served our Members for over a century: from our legendary roadside assistance and award-winning insurance products to free travel planning and new innovations.

Responsibilities

• Handle inbound calls from Members, Vendors, Fleets, and others while coordinating service vehicles
• Be skilled at using multiple applications simultaneously and navigation tools like Google maps
• Deliver extraordinary customer service to our Members and work with Vendors and Fleets to ensure the service request is processed timely and efficiently
• Demonstrate empathy, problem solving, and listening skills to assess Member safety and be able to provide clear and proficient verbal and written communication
• Be reliable to work a schedule that may include weekends/holidays and adhere to your assigned work schedule
• Process Member/Vendor payments following company policy and procedures
• Enjoy working from home and have a dedicated work space free of distractions/noise that includes a desk, chair, etc, along with the ability to hardwire your internet connection

Requirements

• MUST LIVE IN UTAH OR ARIZONA

Nice-to-haves

• Fluency in Spanish is a plus and you may be eligible to earn a pay differential

Benefits

• Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
• 401k Matching – \$1 for \$1 company match up to 6% of eligible earnings per pay period
• Benefits – Medical, Dental, Vision, wellness program and more!
• Paid Holidays
• Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.
• Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
• Free AAA Classic Membership
• AAA Product Discounts
• Tuition Reimbursement Program
• Work from Home - We provide you with a computer, monitor, headset, and Members to rescue.
• Schedule - We are open 24/7 (including weekends and holidays) and offer several schedule options.
• Training - You will receive virtual paid training that will set you up for success.
• Paid Time Off - Accrue 5.2 hours of Paid Time Off every pay period during your first 12 months - that’s 17 days in your first year!
• Volunteer Time - We know Heroes like to give back to their communities; we grant 24 hours of Paid Volunteer Time every year!
• Benefits - For eligible Team Members, Medical, Dental, Vision, Life Insurance, Tuition Reimbursement, Employee Assistance Program and more!
• 401K - Dollar for dollar company match up to 6% of employee contributions.
• Annual Incentive Plan – Eligibility to participate in our AAA annual bonus plan.