Senior Disability Claims Examiner (LTD)

February 19, 2026

Other Jobs To Apply

No other job posts for this day.

Job Classification:Operations - Insurance OperationsPrudential is a company of smart, ambitious professionals working together across a multitude of disciplines. Together, we are building a better financial future for our customers and our communities around the globe. At Prudential, we understand that a company is only as good as its people. This simple fact is central to all that we do.Prudential is a company of smart, ambitious professionals working together across a multitude of disciplines. Together, we are building a better financial future for our customers and our communities around the globe. At Prudential, we understand that a company is only as good as its people. This simple fact is central to all that we do.The TeamYou will be part of the Long-Term Disability (LTD) Claims team which is part of our Group Insurance Business. We have Long-Term Disability teams based out of New Jersey, Maine, and Arizona as well as fully remote teams.The RoleThe Long-Term Disability (LTD) Senior Disability Claims Examiner is responsible for providing excellent customer service while managing an assigned block of around 95 to 100 Long-Term Disability claims. You will be expected to utilize judgment and assess risk as you work with various business partners to render claim decisions. As a claim manager you will partner with medical and vocational resources to evaluate disability and support return to work goals.Additional responsibilities include:<ul><li>Deliver an exceptional customer experience that serves to differentiate Prudential from our competitors and ensures that customer commitments and deliverables are achieved. </li><li>Communication via telephone, email, and text with employees, employers, attorneys, and others.</li><li>Review and interpret medical records, utilizing resources as appropriate. </li><li>Complete financial calculations</li><li>Gain an understanding and working knowledge of the Prudential claim system, policies, procedures, and contracts as well as regulatory and statutory requirements for claim products administered.</li><li>Apply contract/policy provisions to ensure accurate eligibility and liability decisions.</li><li>Demonstrate and apply analytical and critical thinking skills.</li><li>Verify on-going liability and develop strategies for return-to-work opportunities as appropriate.</li><li>Document objective, clear and technical rationale for all claim determinations and demonstrate the ability to effectively communicate claim decisions to our customers via oral and written communication.</li><li>Leverage a broad spectrum of resources, materials, and tools to render claims decisions.</li><li>Provide timely and exceptional customer experience by paying appropriate claims accurately and timely, responding to all inquiries and maintaining expected service and quality standards.</li><li>Work within a fast-paced environment, with tight deadlines and the ability to balance multiple priorities.</li><li>Provide technical direction and/or mentorship to other claims personnel as needed.</li><li>Work independently as well as within a team structure.</li></ul><h2>What you’ll need to succeed: </h2><ul><li>4+ years of experience in Long Term Disability Claim Management required</li><li>Exceptional customer service skills</li><li>Ability to solve complex claim scenarios with minimal mentorship</li><li>Excellent claim/risk management skills and technical knowledge in contract interpretation and administration</li><li>Proven skills in positive and effective interaction with challenging customers </li><li>Strong written and oral communication skills demonstrated in previous work experience (preference for bilingual verbal communication in Spanish and English)</li><li>Excellent organizational and time management skills with ability to multitask and prioritize deadlines. </li><li>Ability to manage multiple and changing priorities.</li><li>Detail oriented; able to analyze and research contract information.</li><li>Demonstrated ability to operate with a sense of urgency. </li><li>Experience in effectively meeting/exceeding individual professional expectations and team goals. </li><li>Demonstrated analytical and math skills. </li><li>Ability to exercise critical thinking skills, risk management skills and sound judgment. </li><li>Ability to adapt, problem solve quickly and communicate effective solutions. </li><li>High level of flexibility to adapt to the changing needs of the organization. </li><li>Self-motivated, independent with proven ability to work effectively on a team and work with others in a highly collaborative team environment.</li><li>Continuous improvement mindset</li><li>A commitment to support a work environment that fosters Diversity and Inclusion</li><li>Strong computer literacy and skills with the ability to work within multiple systems; proficiency with PC based programs such as Excel and Word.</li></ul>#LI-MG1<h1>What we offer you:</h1><h1></h1>Prudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $61,700.00 to $101,900.00. Specific pricing for the role may vary within the above range based on many factors including geographic location, candidate experience, and skills.<ul><li>Market competitive base salaries, with a yearly bonus potential at every level. </li><li>Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave. </li><li>401(k) plan with company match (up to 4%). </li><li>Company-funded pension plan. </li><li>Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs. </li><li>Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development. </li><li>Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs. </li><li>Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service. </li></ul>Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance. To find out more about our Total Rewards package, visit <a href="https://jobs.prudential.com/us-en/about/work-life" target="_blank" rel="noopener noreferrer">Work Life Balance | Prudential Careers. </a>Some of the above benefits may not apply to part-time employees scheduled to work less than 20 hours per week. <div></div><div>Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom. </div><div>Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status, medical condition or any other characteristic protected by law. </div><div>If you need an accommodation to complete the application process, please email <a href="mailto:accommodations.hw@prudential.com" target="_blank" rel="noopener noreferrer">accommodations.hw@prudential.com</a>. </div><div> </div><div>If you are experiencing a technical issue with your application or an assessment, please email <a href="mailto:careers.technicalsupport@prudential.com" target="_blank" rel="noopener noreferrer">careers.technicalsupport@prudential.com</a> to request assistance.</div>

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

DISCLAIMER