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The Senior Manager of Talent Acquisition leads a high‑performing recruiting team responsible for delivering top talent across the Americas (Canada, US and Latin America) This role oversees end‑to‑end recruiting strategy and execution for diverse roles—including managers, professionals, technicians, and support staff—ensuring the organization is staffed to meet current and future business needs.
The ideal candidate brings deep expertise in talent acquisition and a strong understanding of HR issues related to hiring and experience working across multiple countries and cultures. This leader manages complex recruiting challenges, drives operational excellence, and builds trusted relationships with senior leaders and external partners.
Role Responsibilities
Lead, coach, and develop a team of 8–10 recruiters supporting hiring across North America and South America.
Establish operating objectives, work plans, and KPIs; delegate assignments and ensure high performance against goals.
Foster an inclusive, collaborative, and high‑accountability culture focused on delivering exceptional candidate and hiring‑manager experiences.
Manage full‑cycle recruiting and selection activities for internal and external candidates across all job levels and functions.
Develop and execute regional recruiting strategies aligned with business objectives and workforce plans.
Oversee processes for talent attraction, sourcing, assessment, selection, and offer management.
Identify and cultivate diverse talent pipelines for critical and hard‑to‑fill roles.
Build and maintain strategic relationships with external sources, including search firms, staffing agencies, universities, and industry networks.
Oversee the design, placement, and optimization of employment branding and recruitment advertising.
Apply expert understanding of HR issues related to staffing models, co‑employment risk, and contractor usage.
Ensure compliance with labor laws, hiring practices, and company policies across multiple countries and regions. Partner closely with HR, business leaders, and executive stakeholders to understand talent needs, workforce trends, and organizational priorities.
Provide thought leadership and insights into market conditions, candidate behavior, and regional talent dynamics.
Interact effectively with senior‑level internal and external stakeholders, representing the organization’s talent acquisition function with professionalism and expertise.
Drive process enhancements, technology utilization, and data‑driven decision‑making within the recruiting function.
Monitor metrics, analyze performance data, and implement improvements to increase efficiency and effectiveness of the talent acquisition process.
Manage complex issues requiring deep knowledge of talent acquisition, HR, and company strategy.
Role Requirements
Bachelor’s degree in Human Resources, Business Administration, or a related field; advanced degree preferred.
Minimum of 5 years of progressive experience in talent acquisition, with demonstrated success managing high‑volume, complex, and diverse hiring portfolios.
Minimum of 3 years of people‑leadership experience, ideally leading multi‑country or regionally dispersed recruiting teams.
Fluency in English required; proficiency in Spanish or Portuguese strongly preferred.
Deep knowledge of employment regulations, compliance requirements, and talent acquisition best practices.
Proven experience managing contractors, external recruiters, and third‑party vendors.
Strong track record of partnering with senior executives and effectively managing relationships with external recruitment partners.
Exceptional communication, relationship‑building, and problem‑solving skills, with the ability to influence at all levels of the organization.
We make financial services accessible to humans everywhere. Join us for what’s next.
Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.
Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at .
Salary
The base salary range is $130,000 - $150,000 USD per year, total on target compensation includes a base salary plus a variable target incentive that aligns with individual and company performance.
Benefits
You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.
Your United States – specific benefits include:
Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.
Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.
For residents of Colorado, California, Connecticut, Delaware, Minnesota, and Pennsylvania: Please do not respond to any questions on this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.
We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.
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Estimated Job Posting End Date:
02-09-2026
This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.