ServiceNow Production Support_REMOTE@Austin, TX(F2F Client Round)_On W2

February 4, 2026

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Dice is the leading career destination for tech experts at every stage of their careers. Our client, BURGEON IT SERVICES LLC, is seeking the following. Apply via Dice today! Role: ServiceNow Production Support Location: Austin, TX 78753 REMOTE Contract_W2 Interview Process: There is one in-person round required. Work Arrangement: The candidate can work remotely after the selection Top 3 Required skills: Service Now, Unix, Oracle SQL with ITSM and HRSD IT functionalities. Years of experience in each of the must-have skills: Service Now : 5-8 years Unix : 3-5 years Oracle SQL : 5-8 years Would you require the candidates to meet you for an in-person interview?: Yes, in person interview is mandatory with the client team Is Skype/WebEx interview OK?: The initial internal interview can be over Webex, but client interview will be face-to-face. Work Location with ZIP: Austin, TX 78753 Technical Hiring Criteria (Must Haves) <ul><li> Top 3 Required skills: </li></ul>Service Now, Unix, Oracle SQL <ul><li> Years of experience in each of the must-have skills: </li></ul>Service Now : 5-8 years Unix : 3-5 years Oracle SQL : 5-8 years <ul><li> Any Certifications required: </li></ul>Service now certified system administrator is a mandatory certification. Other micro certifications in HRSD/ITSM/CSDM could be beneficial Any additional information you would like to share about the project specs/nature of work: The role is for production support for a top client in the IT industry. Candidate is expected to be on shift during weekdays and some of the weekends. Since the project is on-prem, this team handles all the operational and maintenance activities. This gives an edge to the candidate to be involved in other technologies like Unix and SQL, unlike the industry standard projects. Also, the tool and its implementation is customised by the client, which also gives the candidate a very good scope for learning service now. Although it is production support, this team handles code fixes and minor enhancements, which is an edge over other implementations.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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