The Operations Excellence Programs team is looking for a creative, curious, and thoughtful individual to improve programs across the WW Revenue Operations Organization. We are looking for experience in Professional Services Operations, Customer Success Operations, Sales Programs, or Sales Operations.

You must enjoy the challenge of solving complex problems and driving continuous progress. Your goal will be to identify pain points, prioritize work according to impact, articulate progress, and scale programs globally.

In 2005, Smartsheet was founded on the idea that teams and millions of people worldwide deserve a better way to deliver their very best work. Today, we deliver a leading cloud-based platform for work execution, empowering organizations to plan, capture, track, automate, and report on work at scale, resulting in more efficient processes and better business outcomes.

You will report to our Manager of Operations Excellence Programs located in our Bellevue office.

You Will:

• Partner with team members to improve the operational processes for the Professional Services team including but not limited to forecasting, project reporting, billing, revenue recognition, SOW creation, and resource management
• Drive process automation, improvement, and standardization to create an excellent customer experience throughout the transaction process
• Manage projects while maintaining quality and meeting timelines
• Establish metrics to track progress and improve operational efficiency
• Collect and analyze data to inform decisions and prioritize work
• Work with supporting teams to translate pain points into requirements and identify next steps
• Support system modifications by leading change management and assisting with training

You Have:

• 4+ years of relevant professional experience in SAAS and project management, partner sales operations, or sales operations
• 3+ years of experience performing organizational change programs
• Knowledge of project management principles and process improvement methodologies (Lean, Six Sigma)
• Experience working with Salesforce, Salesforce Portals, Impartner, CPQ

Perks & Benefits:

• HSA, 100% employer-paid premiums, or Buy-up medical/vision and dental coverage options for full-time employees
• Equity - Restricted Stock Units (RSUs) with all offers
• Lucrative Employee Stock Purchase Program (15% discount)
• 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
• Monthly stipend to support your work and productivity
• Flexible Time Away Program, plus Incidental Sick Leave
• Up to 24 weeks of Parental Leave
• Personal paid Volunteer Day to support our community
• Opportunities for professional growth and development including access to LinkedIn Learning online courses
• Company Funded Perks, including a counseling membership, primary care membership, local retail discounts, and your own personal Smartsheet account
• Teleworking options from any registered location in the U.S. (role specific)

Equal Opportunity Employer:

Smartsheet is an Equal Opportunity Employer committed to fostering an inclusive environment with the best employees. We provide employment opportunities without regard to any legally protected status in accordance with applicable laws in the US, UK, and Australia. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

At Smartsheet, we strive to build an inclusive environment that encourages, supports, and celebrates the diverse voices of our team members who also represent the diverse needs of our customers. We’re looking for people who are driven, authentic, supportive, effective, and honest. You’re encouraged to apply even if your experience doesn’t precisely match our job description—if your career path has been nontraditional, that will set you apart. At Smartsheet, we welcome diverse perspectives and people who aren’t afraid to be innovative—join us!