Services Project Coordinator

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Job Description:

  • Answer inbound calls from customers, service providers and stores to provide installation job support.
  • Manage outbound tasks and make outbound calls to customers, providers, stores and vendors in order to provide updates or gather job information.
  • Conduct initial contact with customer and service providers to provide centralized contact information and job expectations in order to verify project scope and ensure alignment.
  • Ensure projects are scheduled within the SLA by the service provider and provide confirmation to the customer.
  • In coordination with stores and customers, arrange product delivery to ensure work can begin on time.
  • Ensure all required compliance documents related to permits and Lead Safe Practices are uploaded in the appropriate system.
  • Manage and resolve Work Order issues (post project completion) including assessment of related costs and the potential of service provider and/or vendor charge backs.
  • Submit accurate and thorough documentation of all interactions related to the project in appropriate technology tools (i.e., Installation Management System, myRedVest and Salesforce).
  • Practice active listening skills with customers, service providers, stores and vendors in order to deliver an excellent customer experience and promote team collaboration.
  • Deliver consistent service by referring to and executing defined processes and providing feedback that will enhance current processes.
  • Drive for results by consistently achieving goals and completing tasks/activities on time.
  • Build effective relationships with others by organizing information, sharing information with coworkers and leaders and seeking performance feedback.
  • Adapt to a fast-paced environment with evolving process enhancements.
  • Complete assigned training courses, participate in team meetings, town halls, developmental meetings, etc.

Requirements:

  • High school diploma or GED or equivalent years of experience in lieu of education requirement, if applicable
  • 1-3 years' experience in a customer facing role

Benefits:

  • For information regarding our benefit programs and eligibility, please visit our benefits page.
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