About the position

As the Senior Technology and Training Specialist, you serve as the technical liaison for Scoring Operations Team and are responsible for documentation, implementation, and management of technology requests and training processes. You provide strategic consulting in all aspects related to Scoring Operations tech readiness, including range finding, scorer training and scoring, writing instructional material and designing templates to enhance these programs. You also conduct ongoing needs analysis and evaluation to ensure the training and documentation deliverables are effective and appropriately prioritized. You manage the scorer database and assist the Logistics and Operations Specialist with project assignments and scorer communication working in parallel with all members of the team. You report to the VP of Scoring Operations.

Responsibilities

• Scoring Operations Technology and Training Subject Matter Expert:
• Serves as the recognized technology expert within and outside the organization
• Leads logistical efforts in arranging audio visual or computer equipment/software, according to established budgets
• Ensures seasonal staff has appropriate credentials, materials, tools, and equipment
• Demonstrates expertise in a variety of work processes through job-related training and considerable on-the-job experience
• Provides strategic consulting in all aspects related to technical training, readiness, and sustainability
• Plans and schedules according to project deadlines
• Identifies, develops, and codes material documentation needed for human scoring, including templates, style guidelines, and training documentation
• Drives and/or designs and develops content including technical documentation, manuals, quick reference guides, webinars, short videos, eLearning modules for implementation of tools working with Specialists and Scoring Directors to update content on an ongoing basis
• Plans, designs, develops, and delivers strategic training and instructional programs, using instructor-led, train-the-trainer, electronic/web-based, and/or multimedia training methods and formats
• Serves as a multi-functional back-up for all individual contributor roles on the team, including content material development, facilitation, and management.
• Scoring Processes and Improvement:
• Utilizes ability to analyze and evaluate all aspects of project process
• Recommends and/or implements innovative solutions, modifications and enhancements to technology processes with full discretion to act
• Evaluates effectiveness of training and development programs, utilizing appropriate data collection instruments and procedures
• Solves for unique and complex problems or risks that have impact on schedules or budgets.
• Scoring Operations Leadership:
• Works autonomously within established procedures and practices.
• Can act as a Lead and coordinate the work of others.
• Leads project teams of seasonal staff to achieve milestones and objectives.
• Anticipates internal or external business challenges/regulatory issues.
• Contributes to development of functional strategy.
• Partner Success Advancement:
• Interacts with internal and external stakeholders
• Creates networks with key decision makers in Operations, Technology, Assessment Design and Psychometrics, Publishing, and Program Management.
• Advises partners on technology-related topics and processes.

Requirements

• Ability to manage and organize data using platforms such as SharePoint.
• Bachelor’s degree (BA or BS).
• Strong proficiency in Microsoft Office tools, including Word, Excel, PowerPoint, and related applications.
• Technical skills to support and work within a virtual scoring environment
• Strong verbal and written communication skills
• Ability to manage multiple projects with demonstrated organizational skills.
• Ability to work independently and manage one’s own schedule.
• Proven leadership, communication, and team-building skills.
• Ability to work effectively with remote team members in a fast-paced environment.

Nice-to-haves

• Knowledge of the K–12 educational assessment industry, including Common Core standards, competitors, and the RFP process.
• Experience in scoring leadership roles, preferably as a Team Leader or Scoring Director
• Minimum of five (5) years of experience in a Scoring Services role.
• Experience in the education or assessment industry.
• Basic coding skills.