Store Manager - Cookware Retailer

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At Season, we believe everyone is capable of creating exceptional food and drink. We turn curious cooks into confident creators.

We’re looking for a Store Manager who loves coaching people and will protect and elevate our signature customer experience – helping every customer feel more confident, inspired, and capable when they leave than when they arrived.

The role

This is a hands-on leadership role in a modern cookshop. You’ll spend your days developing people, keeping standards high, and making sure the shop feels warm, calm, and brilliantly run. It’s not about pushing volume – it’s about creating exceptional experiences, consistently.

What you’ll do

  • Coach daily – raise the bar through clarity, feedback, and care.
  • Develop your team – get to know what makes each person tick and build real development journeys.
  • Own the customer experience end-to-end – warm welcomes, great questions, thoughtful recommendations, and genuine “wow” moments.
  • Keep operations crisp – rotas, merchandising, stock accuracy, cash and compliance, and a tidy back-of-house.
  • Use feedback and a few simple KPIs to improve week by week – without losing the magic.

This role is not

A by-the-numbers shop job. We’re ambitious, hands-on, and we hold a high bar. You’ll lead from the front, model the behaviours you want to see, and build a team that takes pride in doing things properly.

You bring

  • Experience leading a retail or hospitality team
  • A strong coaching mindset – you enjoy helping people grow and perform with confidence
  • Confidence with rotas, stock, and day-to-day operations
  • Warmth under pressure, good judgement, and a calm, positive presence
  • A genuine love of food and helping people learn

What you can expect

  • Full-time role based in-store at Season West Hampstead
  • A supportive, high-standards environment with real autonomy
  • The chance to shape how a brilliant cookshop feels – for customers and for the team

The package

Competitive salary, quarterly team success bonus, real autonomy, exceptional opportunities for development, staff discount, plus class access when available.

Ready to run Season West Hampstead and help more Londoners fall in love with cooking?

Job Types: Full-time, Permanent

Pay: £30,000.00-£35,000.00 per year

Benefits:

  • Employee discount
  • Store discount

Application question(s):

  • Please tell us a little about your level of interest in cooking.
  • The store is open seven days a week – are there any days that are not good for you?
  • Tell us about a time you coached someone on your team and they noticeably improved.

- What did you do, how did you follow up, and what changed for them?

  • Share a moment you’re proud of creating “wow” for a guest.

- What was the small detail that made it memorable?

  • Season is ambitious and not “by-the-numbers.” Tell us about a time you raised the bar (a new standard, ritual, or process) and how you brought your team with you.
  • How do you motivate your staff?
  • What does an exceptional customer experience look like - and how would you make it happen on a busy day?

Work Location: In person

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