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<strong>About GitHub</strong><br><br>GitHub is the world’s leading platform for agentic software development — powered by Copilot to build, scale, and deliver secure software. Over 180 million developers, including more than 90% of the Fortune 100 companies, use GitHub to collaborate, and more than 77,000 organisations have adopted GitHub Copilot.<br> <br><strong>Locations</strong><br><br>In this role you can work from Remote, United States<br> <br><strong>Overview</strong><br><br><p dir="ltr">The Success at Scale Program Manager role at GitHub is responsible for executing the strategy of post-sale digital and scale programs to drive adoption, retention, and mitigate risks within specific customer segments, supporting our global audience. This individual contributor role will implement customer-centric digital campaigns, ensuring scalable, data-driven, post-sale digital campaigns drive successful customer outcomes. They will align to standard processes to measure and report on campaign performance, with a focus on proactive problem-solving, cross-functional alignment, and measurable customer impact. Key responsibilities include implementing adoption, retention, and expansion campaigns via digital, scale, and self-service channels. </p><p> </p> <br><strong>Responsibilities</strong><br><br><ul><li dir="ltr" style="list-style-type: disc;" aria-level="1"><p dir="ltr" role="presentation">Implement and optimize digital-first programs to drive product adoption, customer retention, and expansion. Facilitate cross-functional alignment by integrating stakeholder feedback and contributing to the improvement of processes to improve efficiency and impact of programs. Ensure customer campaigns are aligned with stakeholder input, company goals, and customer needs.</p></li><li dir="ltr" style="list-style-type: disc;" aria-level="1"><p dir="ltr" role="presentation">Build and execute on digital and scale programs that enhance customer success through automation, self-service, and community-driven models. Collaborate with Operations and Analytics to understand revenue signals and telemetry for customer engagement and adoption. Track and report on success of programs. Contribute to continuous campaign improvements based on stakeholder feedback and success metrics.</p></li><li dir="ltr" role="presentation"> Collaborate with internal stakeholders and cross-functional partners across Customer Success, Operations, Analytics, Marketing, Product, and Sales on scope and execution of programs. Gather feedback and data on programs, and work with stakeholders to manage priorities, changes, deadlines, and deliverables.</li><li dir="ltr" role="presentation">Contribute to a culture of innovation by staying updated on industry trends and best practices, adjusting program plans as needed. Deeply understand our customers’ needs by being customer 0 of GitHub platform features. Share knowledge and best practices within the team for digital engagement, automation, and self-service capabilities.</li></ul><p><strong>.<br></strong></p> <br><strong>Qualifications</strong><br><br><p dir="ltr"><strong>Required Qualifications:</strong></p><ul><li dir="ltr" style="list-style-type: disc;" aria-level="1"><p dir="ltr" role="presentation">3+ years experience in program management, project management, customer success, lifecycle marketing, or a related field</p><ul><li dir="ltr" style="list-style-type: circle;" aria-level="2"><p dir="ltr" role="presentation">OR Bachelor's Degree in a related field AND 1+ year(s) experience in program management, project management, customer success, lifecycle marketing, or a related field</p></li><li dir="ltr" style="list-style-type: circle;" aria-level="2"><p dir="ltr" role="presentation">OR equivalent experience.</p></li></ul></li><li dir="ltr" style="list-style-type: disc;" aria-level="1"><p dir="ltr" role="presentation">1+ years experience with customer success methodology, preferably digital and/or scaled customer success.</p></li><li dir="ltr" style="list-style-type: disc;" aria-level="1"><p dir="ltr" role="presentation">1+ years experience with customer engagement and communication platforms uniquely aligned with Digital and Scale program execution (such as Gainsight, Totango, Journey Orchestrator, Marketo, and/or Salesforce).</p></li></ul><p dir="ltr" style="text-align: left;"><strong>Preferred Qualifications:</strong></p><ul><li dir="ltr" role="presentation">Strong collaborative mindset with the ability to influence across cross-functional teams in a fast-paced B2B SaaS environment</li><li>Experience utilizing data to inform decisions.</li><li dir="ltr" role="presentation">Experience with the software development or DevOps domains, with experience influencing scalable processes and leveraging automation tools.</li><li dir="ltr" role="presentation">Experience and knowledge of digital customer journey frameworks and/or lifecycle automation to scale customer success programs.</li><li dir="ltr" role="presentation">Experience with analytics tools, such as Tableau, PowerBI, Salesforce, Azure Analytics Services, and/or others. </li></ul><p> </p> <br><strong>Compensation Range</strong><br><br>The base salary range for this job is USD $68,200.00 - USD $181,000.00 /Yr.<br><br>These pay ranges are intended to cover roles based across the United States. An individual's base pay depends on various factors including geographical location and review of experience, knowledge, skills, abilities of the applicant. At GitHub certain roles are eligible for benefits and additional rewards, including annual bonus and stock. These rewards are allocated based on individual impact in role. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee's role.
<p><strong>GitHub values</strong></p>
<ul><li>Customer-obsessed</li>
<li>Ship to learn</li>
<li>Growth mindset</li>
<li>Own the outcome</li>
<li>Better together</li>
<li>Diverse and inclusive</li></ul>
<p><strong>Manager fundamentals</strong></p>
<ul><li>Model</li>
<li>Coach</li>
<li>Care</li></ul>
<p><strong>Leadership principles</strong></p>
<ul><li>Create clarity</li>
<li>Generate energy</li>
<li>Deliver success</li></ul>
<br><strong>Who We Are</strong><br><br>GitHub is the world’s leading AI-powered developer platform with 150 million developers and counting. We’re also home to the biggest open-source community on earth (and 99% of the world’s software has open-source code in its DNA). Many of the apps and programs you use every day are built on GitHub.<br>
Our teams are dreamers, doers, and pioneers, leading the way in AI, driving humanitarian efforts around the globe, and even sending open source to Mars (and beyond!).
At GitHub, our goal is to create the space you need to do your best work. We’re remote-first and offer competitive pay, generous learning and growth opportunities, and excellent benefits to support you, wherever you are—because we know that people flourish when they can work on their own terms.<br>
Join us, and let’s change the world, together.<br> <br><strong>EEO Statement</strong><br><br>GitHub is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people of all walks of life. We don't discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other differences. Also, if you have a disability, please let us know if there's any way we can make the interview process better for you; we're happy to accommodate!
