System Administrator-Des...

Other Jobs To Apply

No other job posts for this day.

About the position

The System Administrator-Desktop Support role is focused on providing comprehensive on-site support for IT services in Lexington, KY. The position requires a commitment to delivering excellent customer service and technical support through various channels including walk-in, email, self-service, desk phone, and MS Teams. The candidate must be available for after-hours and weekend support as needed. The role involves managing incidents, engaging with the Incident Management team, and supporting priority incidents effectively.

Responsibilities

  • Serve as the single point of contact for IT support at the site.
  • Install operating systems and customer-approved software on end-user PCs.
  • Provide continuous user education on IT topics, including security best practices.
  • Manage PC refreshes and coordinate with recycling vendors for old assets.
  • Engage with IT hardware and network service providers.
  • Log incidents and requests in the ticketing tool, documenting records and updates.
  • Set up and move user desks, and conduct IT onboarding for new employees.
  • Engage Helpdesk for employee password resets.
  • Handle desktop issues and requests for on-site and remote users.

Requirements

  • 1 - 6 years of experience in a similar role.
  • Excellent communication etiquette and customer service skills.
  • Strong knowledge of Windows 10/11, Microsoft Office 365, SCCM, MS Intune, LAPS, KillDisk, VMWare, Server Patch Management, Microsoft Azure, Microsoft Exchange.
  • Experience with Cisco VPN, Active Directory Services, and Apple Mac OS.
  • Proficient in ServiceNow, LogMein Rescue, Remote Desktop Connection, Virtual Desktop, Monitoring, BitLocker Administration, NetQOS, and Network Flow Analysis.
  • Hands-on skills in setting up, configuring, and troubleshooting PCs and mobile devices.
  • Ability to manage, procure, and maintain IT assets.
  • Familiarity with ITIL4 processes such as Incident Management.
Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...