Temporary Business Operations Specialist (6-Month Contract) (7354)

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About the position

Are you an enthusiastic and detail-oriented professional looking for a dynamic short-term engagement? We are seeking a Temporary Business Operations Specialist to join our Business Operations team in San Jose for a 6-month contract. There may be opportunities to extend the temporary period or transition to a full-time direct hire, contingent upon performance, adherence to company policies, and business needs. This is an excellent opportunity to gain experience with a global industry leader, collaborate with diverse stakeholders, and make an immediate impact on critical business functions. You will play a vital role in ensuring smooth daily operations, collaborating closely with our North America Sales team and TSMC Headquarters in Taiwan to resolve business operational challenges. This role offers a unique chance to dive into the fast-paced semiconductor industry and contribute to high-impact projects. You will report directly to the Department Manager of the Business Operations Support team.

Responsibilities

  • Order & Delivery Management: Facilitate and manage customer order processing and delivery schedules, ensuring timely execution and communication.
  • Export Compliance: Execute shipments in strict compliance with global export regulations, maintaining accuracy and adherence to legal standards.
  • Operational Coordination: Coordinate and execute daily business operations, including product loading prioritization, business transactions, and sales data analysis to proactively identify and solve operational issues.
  • Client Relationship Support: Serve as a point of contact for customer inquiries regarding delivery status, shipments, RMAs, and other operational matters, ensuring high levels of customer satisfaction.
  • Cross-Functional Collaboration: Actively participate in conference calls, and project meetings, including taking meeting minutes and following up on action items (AR).
  • Account & Pricing Support: Partner with Account Managers to support new account engagements, ensure accurate pricing, and investigate pricing discrepancies across various foundry business aspects.
  • Global Team Partnership: Collaborate effectively with TSMC's cross-functional teams located in the US and global locations, fostering strong working relationships.
  • Project Contribution: Contribute to special projects and post-sales service initiatives as assigned, leveraging your analytical and problem-solving skills.

Requirements

  • Bachelor's Degree from an accredited university in Business, Supply Chain Management, or a related field.
  • 1-3 years of professional experience in business operations, supply chain, or a related field; experience in the semiconductor industry is a plus.
  • Proven strong data analysis skills with meticulous attention to detail.
  • Advanced proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) for data manipulation, reporting, and presentation.

Nice-to-haves

  • Exceptional organizational skills and a keen eye for detail, coupled with a strong analytical ability to drive results and solve complex problems.
  • A proactive, eager-to-learn attitude with the ability to work effectively both independently and as part of a team in a fast-paced environment.
  • Demonstrated ability to manage multiple processes concurrently, prioritize tasks efficiently, and consistently meet deadlines.
  • Superior critical thinking and problem-solving capabilities.
  • Bilingual proficiency (Mandarin-speaking/writing) is a significant advantage due to collaboration with TSMC Headquarters in Taiwan.
  • Prior experience in manufacturing and/or supply chain management.
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