About the position

The Ticket Guide Agent ensures a smooth and positive passenger experience by providing guidance, support, and information in ticketing and check-in areas, using strong communication skills and a customer-focused approach in a busy airport environment. WHAT IT’S LIKE TO WORK AS A TICKET GUIDE AGENT Greet passengers and provide directional assistance: Offer a warm welcome and guide travelers to check-in counters, gates, or other airport facilities Answer passenger inquiries regarding flight schedules and ticketing: Provide accurate, up-to-date information on flights, delays, and cancellations Assist passengers with self-service ticketing machines: Help travelers efficiently use automated ticketing kiosks Resolve ticketing issues and concerns: Address and troubleshoot problems related to ticket purchases, refunds, or changes Provide special assistance to passengers with additional needs: Support travelers with disabilities, young children, or other special requirements Collaborate with airline representatives to ensure accurate information: Work closely with airline staff for consistent passenger communication Maintain a high level of customer service and professionalism: Uphold service standards in all passenger interactions Exemplify PrimeFlight customer service and safety standards Perform any additional duties as assigned by management WHY WORK FOR PRIMEFLIGHT? Enjoy benefits like 401(k) with matching, health, dental, vision, and life insurance, paid time off, growth opportunities, and more (part-time benefits may vary) We are committed to being a leading provider of commercial services within the aviation industry Our teams focus on maintaining a positive working environment and treating all team members with respect With more than 200 locations across the world, we offer opportunities for career progression Enjoy a competitive pay scale

Responsibilities

• Greet passengers and provide directional assistance
• Answer passenger inquiries regarding flight schedules and ticketing
• Assist passengers with self-service ticketing machines
• Resolve ticketing issues and concerns
• Provide special assistance to passengers with additional needs
• Collaborate with airline representatives to ensure accurate information
• Maintain a high level of customer service and professionalism
• Exemplify PrimeFlight customer service and safety standards
• Perform any additional duties as assigned by management

Requirements

• 18 years of age or older
• Eligible to work in the United States
• Communicate effectively in English (reading, writing, speaking)
• Previous experience in customer service or guest assistance
• Strong communication and interpersonal skills
• Knowledge of airport layout and ticketing/check-in procedures
• Customer-focused attitude with a friendly and approachable demeanor
• Ability to access and interpret information in print and electronically, including the use of electronic devices including IPads/Tablets, Computers, and Mobile Devices
• Effectively communicate with colleagues and clients, both in-person and through electronic means
• Eligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable)
• Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays
• To perform this job successfully, an individual must be able to perform each essential requirement satisfactorily.
• The requirements listed above are representative of the work environment, knowledge, skill, and/or ability.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements.
• Ability to lift up to 70 pounds
• Prolonged standing and walking in an indoor/outdoor environment as applicable
• May need to reach with arms and grasp with hands
• May need to push, pull
• May need to bend, stretch, squat, kneel
• Exposure to moderate and at times high noise levels
• Be able to hear and respond to the spoken voice and to audible alarms
• Tasks may involve repetitive motions of the arms, wrists, hands and/or fingers
• Specific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision, ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)

Benefits

• 401(k) with matching
• health insurance
• dental insurance
• vision insurance
• life insurance
• paid time off
• growth opportunities