Toyota Automotive Warranty Administrator

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<p><span style="font-size:11pt;"><span style="line-height:normal;"><span style="font-family:Calibri, sans-serif;"><span style="font-size:10.5pt;"><span style="background:#FFFFFF;"><span style="font-family:Arial, sans-serif;"><span style="color:#2b333a;"> We have multiple <b>Warranty Administrator</b></span></span></span></span><b> </b><span style="font-size:10.5pt;"><span style="background:#FFFFFF;"><span style="font-family:Arial, sans-serif;"><span style="color:#2b333a;">positions available for several manufacturers to join the other 300 warranty administrators on our</span></span></span></span><span style="font-size:10.5pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#2b333a;"> <span style="background:#FFFFFF;">team. This is a great opportunity for any experienced Warranty Administrator to <b>work from home</b></span><b> </b>and focus solely on warranty administration! </span></span></span></span></span></span></p><p style="margin-right:22px;text-indent:0.05pt;"><span style="font-size:11pt;"><span style="line-height:normal;"><span style="font-family:Calibri, sans-serif;"><span style="font-size:10.5pt;"><span style="background:#FFFFFF;"><span style="font-family:Arial, sans-serif;"><span style="color:#2b333a;">We work with nearly every manufacturer in the country and we do it the right way. If you want to</span></span></span></span><span style="font-size:10.5pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#2b333a;"> focus on one thing and that is being the best Warranty Administrator, please apply today. </span></span></span></span></span></span></p><p style="margin-left:1px;"><span style="font-size:11pt;"><span style="line-height:normal;"><span style="font-family:Calibri, sans-serif;"><b><span style="font-size:10.5pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#2b333a;">SUMMARY OF POSITION: </span></span></span></b></span></span></span></p><p style="margin-right:3px;text-indent:0.2pt;"><span style="font-size:11pt;"><span style="line-height:normal;"><span style="font-family:Calibri, sans-serif;"><span style="font-size:10.5pt;"><span style="background:#FFFFFF;"><span style="font-family:Arial, sans-serif;"><span style="color:#2b333a;">The position <b><u><em>REQUIRES</em></u> </b>previous Automotive Dealer Warranty Administrator experience managing</span></span></span></span><span style="font-size:10.5pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#2b333a;"> <span style="background:#FFFFFF;">warranty claims as outlined below. This candidate must demonstrate excellent customer service</span> <span style="background:#FFFFFF;">through accurate claims processing while looking out for training opportunities within the</span> <span style="background:#FFFFFF;">dealerships, and maintaining a presence of professionalism and integrity. <b>This is a full-time</b></span><b> <span style="background:#FFFFFF;">opportunity. </span></b><span style="background:#FFFFFF;">We do not offer part-time work for these roles and these positions will require a</span> non-compete agreement. All equipment provided and training of new DMS systems.  This is not an entry-level position, you must have 3 years of prior warranty administration experience.</span></span></span></span></span></span></p><p style="margin-left:1px;"><span style="font-size:11pt;"><span style="line-height:normal;"><span style="font-family:Calibri, sans-serif;"><b><span style="font-size:10.5pt;"><span style="background:#FFFFFF;"><span style="font-family:Arial, sans-serif;"><span style="color:#2b333a;">REQUIRED EXPERIENCE:</span></span></span></span></b><b> </b></span></span></span></p><ul><li style="margin-right:31px;margin-left:10px;"><span style="font-size:11pt;"><span style="line-height:normal;"><span style="font-family:Calibri, sans-serif;"><u><span style="font-size:10.5pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#2b333a;">Previously held position as a Warranty Administrator in a franchised Automotive Dealer</span></span></span></u> </span></span></span></li><li style="margin-right:31px;margin-left:10px;"><span style="font-size:11pt;"><span style="line-height:normal;"><span style="font-family:Calibri, sans-serif;"><u><span style="font-size:10.5pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#2b333a;">Minimum 3 years experience required</span></span></span></u></span></span></span></li><li style="margin-right:31px;margin-left:10px;"><span style="font-size:11pt;"><span style="line-height:normal;"><span style="font-family:Calibri, sans-serif;"><u><span style="font-size:10.5pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#2b333a;">Must understand the full Automotive warranty process, including booking, coding, policy and procedure compliance</span></span></span></u></span></span></span></li></ul><p style="margin-right:31px;"><span style="font-size:11pt;"><span style="line-height:normal;"><span style="font-family:Calibri, sans-serif;"><b><span style="font-size:10.5pt;"><span style="background:#FFFFFF;"><span style="font-family:Arial, sans-serif;"><span style="color:#2b333a;">QUALIFICATIONS / REQUIRED SKILLS:</span></span></span></span></b><b> </b></span></span></span></p><ul><li style="margin-right:12px;margin-left:9px;"><span style="font-size:11pt;"><span style="line-height:normal;"><span style="font-family:Calibri, sans-serif;"><span style="font-size:10.5pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#2b333a;">The ability to motivate others to achieve their highest potential particularly those within the dealership </span></span></span></span></span></span></li><li style="margin-left:9px;"><span style="font-size:11pt;"><span style="line-height:normal;"><span style="font-family:Calibri, sans-serif;"><span style="font-size:10.5pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#2b333a;">Good working knowledge of DMS software </span></span></span></span></span></span></li><li style="margin-left:9px;"><span style="font-size:11pt;"><span style="line-height:normal;"><span style="font-family:Calibri, sans-serif;"><span style="font-size:10.5pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#2b333a;">Knowledge of automotive dealership service departments </span></span></span></span></span></span></li><li style="margin-left:9px;"><span style="font-size:11pt;"><span style="line-height:normal;"><span style="font-family:Calibri, sans-serif;"><span style="font-size:10.5pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#2b333a;">Knowledge of warranty accounting processes </span></span></span></span></span></span></li><li style="margin-right:98px;margin-left:9px;"><span style="font-size:11pt;"><span style="line-height:normal;"><span style="font-family:Calibri, sans-serif;"><span style="font-size:10.5pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#2b333a;">Proficient at reading technician stories and applying appropriate labor codes</span></span></span></span></span></span></li><li style="margin-right:98px;margin-left:9px;"><span style="font-size:11pt;"><span style="line-height:normal;"><span style="font-family:Calibri, sans-serif;"><span style="font-size:10.5pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#2b333a;">Certified or trained in at least 1 manufacturer </span></span></span></span></span></span></li></ul><p><span style="font-size:11pt;"><span style="line-height:normal;"><span style="font-family:Calibri, sans-serif;"><b><span style="font-size:10.5pt;"><span style="background:#FFFFFF;"><span style="font-family:Arial, sans-serif;"><span style="color:#2b333a;">CORE RESPONSIBILITIES / DUTIES:</span></span></span></span></b></span></span></span></p><ul><li style="margin-right:16px;margin-left:8px;"><span style="font-size:11pt;"><span style="line-height:normal;"><span style="font-family:Calibri, sans-serif;"><span style="font-size:10.5pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#2b333a;">Review claims for manufacturer's compliance with policy and procedures </span></span></span></span></span></span></li><li style="margin-right:16px;margin-left:8px;"><span style="font-size:11pt;"><span style="line-height:normal;"><span style="font-family:Calibri, sans-serif;"><span style="font-size:10.5pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#2b333a;">Utilize our proprietary CARS application to assist in dealer compliance issue </span></span></span></span></span></span></li><li style="margin-right:16px;margin-left:8px;"><span style="font-size:11pt;"><span style="line-height:normal;"><span style="font-family:Calibri, sans-serif;"><span style="font-size:10.5pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#2b333a;">Book claims </span></span></span></span></span></span></li><li style="margin-left:8px;"><span style="font-size:11pt;"><span style="line-height:normal;"><span style="font-family:Calibri, sans-serif;"><span style="font-size:10.5pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#2b333a;">Code claims </span></span></span></span></span></span></li><li style="margin-left:8px;"><span style="font-size:11pt;"><span style="line-height:normal;"><span style="font-family:Calibri, sans-serif;"><span style="font-size:10.5pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#2b333a;">Submit claims for payment </span></span></span></span></span></span></li><li style="margin-left:8px;"><span style="font-size:11pt;"><span style="line-height:normal;"><span style="font-family:Calibri, sans-serif;"><span style="font-size:10.5pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#2b333a;">Accounting and clearing differences in payment </span></span></span></span></span></span></li><li style="margin-right:32px;margin-left:8px;"><span style="font-size:11pt;"><span style="line-height:normal;"><span style="font-family:Calibri, sans-serif;"><span style="font-size:10.5pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#2b333a;">Maintain a clean warranty receivable schedules regularly to ensure proper cash flow to dealer clients </span></span></span></span></span></span></li><li style="margin-left:8px;"><span style="font-size:11pt;"><span style="line-height:normal;"><span style="font-family:Calibri, sans-serif;"><span style="font-size:10.5pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#2b333a;">Maintain appropriate certifications and knowledge of updated P&P </span></span></span></span></span></span></li><li style="margin-left:8px;"><span style="font-size:11pt;"><span style="line-height:normal;"><span style="font-family:Calibri, sans-serif;"><span style="font-size:10.5pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#2b333a;">Help dealerships stay compliant with manufacturer’s policy </span></span></span></span></span></span></li></ul><p><span style="font-size:11pt;"><span style="line-height:normal;"><span style="font-family:Calibri, sans-serif;"><b><span style="font-size:10.5pt;"><span style="background:#FFFFFF;"><span style="font-family:Arial, sans-serif;"><span style="color:#2b333a;">JOB LOCATION:</span></span></span></span></b><b> </b></span></span></span></p><ul><li style="margin-right:52px;margin-left:9px;"><span style="font-size:11pt;"><span style="line-height:normal;"><span style="font-family:Calibri, sans-serif;"><span style="font-size:10.5pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#2b333a;">Work <b>remotely </b>in the U.S. or at our <b>Greenwood Village, CO </b>office if close enough. </span></span></span></span></span></span></li></ul><p style="margin-right:52px;"><span style="font-size:11pt;"><span style="line-height:normal;"><span style="font-family:Calibri, sans-serif;"><b><span style="font-size:10.5pt;"><span style="background:#FFFFFF;"><span style="font-family:Arial, sans-serif;"><span style="color:#2b333a;">BENEFITS AND COMPENSATION:</span></span></span></span></b><b> </b></span></span></span></p><ul><li style="margin-left:9px;"><span style="font-size:11pt;"><span style="line-height:normal;"><span style="font-family:Calibri, sans-serif;"><span style="font-size:10.5pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#2b333a;">Free Health Insurance for employee </span></span></span></span></span></span></li><li style="margin-left:9px;"><span style="font-size:11pt;"><span style="line-height:normal;"><span style="font-family:Calibri, sans-serif;"><span style="font-size:10.5pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#2b333a;">Free dental and vision care for employee </span></span></span></span></span></span></li><li style="margin-left:9px;"><span style="font-size:11pt;"><span style="line-height:normal;"><span style="font-family:Calibri, sans-serif;"><span style="font-size:10.5pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#2b333a;">6% 401K match available </span></span></span></span></span></span></li><li style="margin-left:9px;"><span style="font-size:11pt;"><span style="line-height:normal;"><span style="font-family:Calibri, sans-serif;"><span style="font-size:10.5pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#2b333a;">Guaranteed Salary for first 90 days during probationary period </span></span></span></span></span></span></li><li style="margin-left:9px;"><span style="font-size:11pt;"><span style="line-height:normal;"><span style="font-family:Calibri, sans-serif;"><span style="font-size:10.5pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#2b333a;">Commission ONLY  after 90 days </span></span></span></span></span></span></li><li style="margin-left:9px;"><span style="font-size:11pt;"><span style="line-height:normal;"><span style="font-family:Calibri, sans-serif;"><span style="font-size:10.5pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#2b333a;">$100 per month Internet Stipend after 90 days </span></span></span></span></span></span></li><li style="margin-left:9px;"><span style="font-size:11pt;"><span style="line-height:normal;"><span style="font-family:Calibri, sans-serif;"><span style="font-size:10.5pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#2b333a;">$45k-$65k+ per year</span></span></span></span></span></span></li></ul><p style="margin-left:1px;"><span style="font-size:11pt;"><span style="line-height:normal;"><span style="font-family:Calibri, sans-serif;"><b><span style="font-size:10.5pt;"><span style="background:#FFFFFF;"><span style="font-family:Arial, sans-serif;"><span style="color:#2b333a;">IN SUMMARY:</span></span></span></span></b><b> </b></span></span></span></p><ul><li style="margin-left:9px;"><span style="font-size:11pt;"><span style="line-height:normal;"><span style="font-family:Calibri, sans-serif;"><span style="font-size:10.5pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#2b333a;">Long standing, stable company with huge growth potential </span></span></span></span></span></span></li><li style="margin-left:9px;"><span style="font-size:11pt;"><span style="line-height:normal;"><span style="font-family:Calibri, sans-serif;"><span style="font-size:10.5pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#2b333a;">Company focus on promoting from within </span></span></span></span></span></span></li><li style="margin-left:9px;"><span style="font-size:11pt;"><span style="line-height:normal;"><span style="font-family:Calibri, sans-serif;"><span style="font-size:10.5pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#2b333a;">Being treated like the auto professional you are </span></span></span></span></span></span></li><li style="margin-left:9px;"><span style="font-size:11pt;"><span style="line-height:normal;"><span style="font-family:Calibri, sans-serif;"><span style="font-size:10.5pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#2b333a;">Ability to make a good income based on your ability </span></span></span></span></span></span></li><li style="margin-left:9px;"><span style="font-size:11pt;"><span style="line-height:normal;"><span style="font-family:Calibri, sans-serif;"><span style="font-size:10.5pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#2b333a;">Do what you like in an environment of respect </span></span></span></span></span></span></li><li style="margin-left:9px;"><span style="font-size:11pt;"><span style="line-height:normal;"><span style="font-family:Calibri, sans-serif;"><span style="font-size:10.5pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#2b333a;">Great benefits </span></span></span></span></span></span></li><li style="margin-left:9px;"><span style="font-size:11pt;"><span style="line-height:normal;"><span style="font-family:Calibri, sans-serif;"><span style="font-size:10.5pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#2b333a;">Working from home and avoid the drive</span></span></span></span></span></span></li></ul><p><span style="font-size:11pt;"><span style="line-height:normal;"><span style="font-family:Calibri, sans-serif;"><b><span style="font-size:10.5pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;">WHO WE ARE: </span></span></span></b></span></span></span></p><p><span style="font-size:11pt;"><span style="line-height:normal;"><span style="font-family:Calibri, sans-serif;"><span style="font-size:10.5pt;"><span style="background:#FFFFFF;"><span style="font-family:Arial, sans-serif;"><span style="color:#2b333a;">Automotive Warranty Network, Inc, is the largest auto warranty claims management company. As a</span></span></span></span><span style="font-size:10.5pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#2b333a;"> <span style="background:#FFFFFF;">family owned company, we are able to offer the best support in the business and allow you to be</span> <span style="background:#FFFFFF;">recognized for the unique talent you have as a Warranty Administrator. You are not a number, our</span> <span style="background:#FFFFFF;">people are our greatest asset, and we will prove it with the amount of support we have as a</span> <span style="background:#FFFFFF;">company. We offer the very best in warranty processing services, warranty training and warranty</span> auditing for over 1300 very satisfied clients and have for over 35 years.</span></span></span></span></span></span></p>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...