Virtual Banking Manager - Columbus, OH

Other Jobs To Apply

No other job posts for this day.

Description

At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion.

As a Virtual Banking Manager within Consumer Banking, you will be at the forefront of delivering attentive and friendly service, creating a welcoming environment that puts employees and clients first. You will lead and manage virtual bank operations, including deepening client relationships through coaching the team for success. You will represent our brand and culture with the utmost hospitality, using the latest banking solutions and cutting-edge financial technology, as well as collaborating with our team of experts to help with specialized financial needs for clients.

Job Responsibilities

  • Be a motivating force within the team by sharing a clear vision and embodying our firm’s culture and values of Service, Heart, Curiosity, Courage, and Excellence.
  • Deliver on the goals of Virtual Banking by leveraging the Branch Scorecard to identify strategies to successfully grow deposits and investments.
  • Prioritize understanding and meeting the needs of our clients to build lasting relationships and trust.
  • Build and cultivate a high-performing team through coaching, feedback, and celebrating successes to boost morale and motivation.
  • Encourage ongoing learning and development within the team to keep skills sharp and stay ahead in the industry.
  • Ensure a strong risk and control environment by using sound judgment, acting with integrity, and protecting the firm and clients, following policies and procedures.

Required Qualifications, Capabilities, and Skills

  • You have a passion for creating exceptional experiences and a knack for setting the tone within your team, ensuring every client feels valued and every team member is part of a dynamic and engaging culture.
  • You have outstanding leadership skills that shine through your proven track record of coaching and empowering employees, helping them achieve remarkable results and grow in their roles.
  • You are a master of multitasking, excelling at organizing and managing competing priorities in, always with an eye on developing plans for growth and success.
  • You thrive in a fast-paced, changing environment, using your strong decision-making skills to navigate challenges and lead the team confidently.
  • You are experienced in creating and maintaining a strong risk and control environment, you demonstrate a steadfast commitment to operational integrity and adherence to policies.
  • You have a strong desire and ability to influence, educate, and connect your team, partners, and clients with technology, making it accessible and exciting for everyone involved.
  • Must be willing to work in an environment that requires 100% phone and video-based client interactions.
  • 2+ years of management, branch banking, or equivalent Chase leadership experience.
  • High school diploma, GED, or equivalent.

Preferred Qualifications, Capabilities, and Skills

  • College degree or military equivalent.


Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...