What You Can Expect

The ideal candidate has a passion for designing interactive web-based product experiences, particularly within subscription-driven SaaS environments. This role focuses on crafting intuitive, scalable web experiences that support customer acquisition, onboarding, account management, and subscription lifecycle management across desktop and mobile platforms.

You will collaborate closely with Product, Engineering, and Growth teams to deliver thoughtful, high-quality design solutions under tight timelines while incorporating feedback across cross-functional stakeholders.

About the Team

The Design team focuses on web-based product experiences and subscription journeys across our digital ecosystem. We design and optimize key moments across the SMB customer lifecycle — including plan selection, onboarding, account management, billing, upgrades, and renewals.

We leverage data-driven methodologies and behavioral insights to improve usability, engagement, and long-term customer value across our web platform.

Responsibilities

• Translate user pain points and business requirements into clear, functional web experiences within a subscription-based SaaS environment.

• Contribute to the design of interactive user flows such as onboarding, billing, plan upgrades/downgrades, and account management.

• Demonstrate understanding of system states, edge cases, and backend-driven constraints in web-based product experiences.

• Perform basic user research and usability testing with support from senior team members.

• Communicate design rationale clearly, explaining how interaction decisions support user needs and business outcomes.

• Apply established design systems (PRISM and platform standards) while contributing thoughtful improvements when needed.

• Think holistically about the end-to-end SMB journey across acquisition, activation, retention, and subscription management.

What We’re Looking For

• Have foundational experience designing interactive web applications, not just static marketing pages.

• Have comprehensive understanding of subscription-based business models and SaaS customer lifecycles (e.g., onboarding, billing, plan management, renewals).

• Be proficient in interaction design principles for complex, state-driven product experiences.

• Be familiar with system-driven UI patterns (loading states, error handling, permissions, data states).

• Have technical understanding of front-end and back-end collaboration and feasibility considerations.

• Have practical experience working with design systems and scalable component architectures.

• Be meticulous with attention to detail, including accessibility, hierarchy, and visual precision.

• Be adaptable with the ability to balance speed and quality in a fast-paced, cross-functional environment.

• Be user-focused with awareness of SMB personas and business workflows.

Salary Range or On Target Earnings:

Minimum:

Maximum:

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment​

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.